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Servant Leadeship

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Sam Cromelin

on 10 December 2013

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Transcript of Servant Leadeship

Servant Leadership
What is
Servant Leadership?

History & Definition
10 Characteristics
of Servant Leadership
pg. 221-223
Model of Servant Leadership:
Figure 10.1 pg. 225
of the

Real Life

Personal Experience:
Media Depiction:
and Criticisms:

Group Activity:
Read Case Study 10.3 (Pg. 241-243):

1. What type of servant leader behaviors did Herb Kelleher exhibit starting the airline? What about Colleen Barrett?

2. How do leaders of Southwest Airlines serve others?
What others are they serving?

3. Southwest Airlines emphasizes the Golden Rule. What role does the Golden Rule play in servant leadership? Is it always a part of servant leadership. Discuss

4. Based on Figure 10.1, describe the outcomes of servant leadership at Southwest Airlines, and how follower receptivity may have influenced those outcomes.
for Practice:

Thank You!
Companies that use Servant Leadership model:
Robert K. Greenleaf
Coined the term servant leadership
Author of the seminal works on the subject.
Founded the Center for Applied Ethics in 1964, which is now the Greenleaf Center for Servant Leadership, which provides a clearinghouse and focal point for research and writing on servant leadership
Worked at AT&T for 40 years
[Servant Leadership] beings with the natural feeling that one wants to serve, to put first. The conscious choice brings one to aspire to lead... The difference manifests itself in the care taken by the servant - first to make sure that other people's highest priority needs are being served. The best test...is: do those served grow as persons; do they, while being served, become servants? And, what is the effect on the least privileged in society; will be benefit, or at least, will they not be further deprived? (Greenleaf, 1970, p. 15)
needs of the world.
needs of others.

- It is a unique way as it makes the central component of the leadership process.

- It is an influence process that does not incorporate influence in traditional way.

- It moderates the potential usefulness of leading from this approach.


- Researchers are unable to reach consensus on a common definition or theoretical framework for SL.

- The prescriptive overtone suggests that good leaders “put others first” and conflicts with other principles of leadership such as directing, concern for production, etc. It can also sound moralistic, which may deter some researchers.

- Conceptualizing is not unique to servant leaders. It is unclear why it is included in this model.

Presented by Sami Cromelin and Lawrence Huang
- Residence Life

- Doug Cromelin

- Jesus
(Assistant Residence Director role)
(A living example / influence in my life)

(Matthew 20:25-26, Philippians 2:3-8,
1 Corinthians 13:4-8...etc)
• Stay introspective – When you're directing so much energy outwards into your company it can be hard to recognize your own strengths and weaknesses and their impact on the people around you.

• Upend the pyramid – When your org chart looks like a steep pyramid with you at the top, it can cause a number of problems within the organization.

• Listen – One of the most central tenets of servant leadership is listening to the people around you and listening well.
For Practice:
Leadership Questionnaire
Page 243 - 247 of Northouse
How was it?

“We do build our pyramid a bit different… at the top of our pyramid in terms of priority is our employees, and delivering to them proactive customer service. If we do a good enough job of that, they in turn spend their time trying to assure the second most important group on our pyramid – our passengers – feels good about the service they are getting. And if those people feel good enough about it, then they come back for more. And if the passengers come back often enough, that means our third group of customers, in terms of importance, the shareholders are satisfied.” (Colleen Barrett former President and Corporate Secretary of Southwest Airlines)

- It has proved to be a suitable instrument for future research on servant leadership
- Because the name appears contradictory, SL may be seen as whimsical, or not really “leadership.”

Characteristic 1: Listening- “a critical communication tool, necessary for accurate communication and for actively demonstrating respect for others” (Smith, 5)

Characteristic 2: Empathy- “the ability to mentally project one’s own consciousness into that of another individual” (Smith, 5)

Characteristic 3: Healing- “to make whole” (Smith, 5)

Characteristic 4: Awareness- “without awareness, we miss leadership opportunities” (Smith, 5)

Characteristic 5: Persuasion- “the effective servant-leader build group consensus through gentle but clear and persistent persuasion, and does not exert group compliance through the position of power
(Smith, 5)
Characteristic 6: Conceptualization- “conceive solutions to problems that do not currently exist” (Smith, 6)

Characteristic 7: Foresight- “prescience, or foresight, is a better than average guess about what is going to happen in the future” (Smith, 6)

Characteristic 8: Stewardship- “organizational stewards, or trustees are concerned not only for the individual followers within the group, but also the organization as a whole, and its impact on relationship with all society” (Smith, 6)

Characteristic 9: Commitment to the growth of people- “a demonstrated appreciation and encouragement of others” (Smith, 6)

Characteristic 10: Community Building- “the rise of large institutions has eroded community, the social pact that reunites individuals in a society” (Smith, 6)
Full transcript