Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Cartoon Conflict

No description
by

Kena Hawkins

on 4 November 2013

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Cartoon Conflict

!
?
-
+
?
C
a
r
t
o
o
n

Identify the type of Conflict
C
o
n
f
l
i
c
t

Conflict Management
Styles
Collaborating
Competing
Accommodating
Avoiding
Conflict
Conflict
Conflict
Conflict
Concern for Self
Concern for Others
Compromising
Conflict
Caused by perceptual differences and uncertainty
Caused by a dispute over accuracy, easily solved by Google
Caused by a disagreement over a course of action
Both parties become personally invested in simply "winning" the conflict
Caused by deep seeded moral beliefs
What do we know about conflict?
What do we know about decision making?
What are the possible negative outcomes?
What are the possible positive outcomes?
Policy
Fact
Pseudo
Ego
Value
Productive Conflict Management Skills for...
Initiating Conflict
Rehearse what you are going to say
Recognize and state ownership
Describe the conflict in terms of behavior, consequences and feelings
Avoid blaming or ascribing motives
Timing is everything, Keep it Short
Make sure the other person understands you
Focus on common ground
Group Think
Responding to Conflict
Mediating Conflict
Put your shields up, it's not personal
Respond Empathetically
Ask Questions
Paraphrase your understanding
Seek common ground
Ask the initiator to suggest solutions
Make sure they agree to work with you
Maintain Neutrality
Focus on the Issues, not personalities
Ensure Equal Talk Time
Destructive Behaviors in Conflict Management
+
-

Distancing oneself emotionally, and identifying the type of conflict is the first step towards resolution.
!
Collaboration is the ideal model for conflict resolution.
!
Conflict is a natural part of all relationships and organizations. It is not to be feared.
!
Be proactive in attending to the conflict and view them as chances for growth.
Other Factors
Physiological
Displacement
Semantic
Ascribing Motives
Counter Blaming
Demanding
Negativity
Stubbornness
Papa, M. J., Daniels, T. D., & Spiker, B. K. (2008). Organizational Communication: Perspectives and Trends. Los Angeles: Sage Publications.
Wood, J. T. (2013). Interpersonal Communication: Everyday Encounters (7th ed.). Boston, MA: Wadsworth.
All animations are the property of their respective production studious, I did not create nor am I profiting from their likeness.
Full transcript