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Transcript of Cartoon Conflict
Identify the type of Conflict
Concern for Self
Concern for Others
Caused by perceptual differences and uncertainty
Caused by a dispute over accuracy, easily solved by Google
Caused by a disagreement over a course of action
Both parties become personally invested in simply "winning" the conflict
Caused by deep seeded moral beliefs
What do we know about conflict?
What do we know about decision making?
What are the possible negative outcomes?
What are the possible positive outcomes?
Productive Conflict Management Skills for...
Rehearse what you are going to say
Recognize and state ownership
Describe the conflict in terms of behavior, consequences and feelings
Avoid blaming or ascribing motives
Timing is everything, Keep it Short
Make sure the other person understands you
Focus on common ground
Responding to Conflict
Put your shields up, it's not personal
Paraphrase your understanding
Seek common ground
Ask the initiator to suggest solutions
Make sure they agree to work with you
Focus on the Issues, not personalities
Ensure Equal Talk Time
Destructive Behaviors in Conflict Management
Distancing oneself emotionally, and identifying the type of conflict is the first step towards resolution.
Collaboration is the ideal model for conflict resolution.
Conflict is a natural part of all relationships and organizations. It is not to be feared.
Be proactive in attending to the conflict and view them as chances for growth.
Papa, M. J., Daniels, T. D., & Spiker, B. K. (2008). Organizational Communication: Perspectives and Trends. Los Angeles: Sage Publications.
Wood, J. T. (2013). Interpersonal Communication: Everyday Encounters (7th ed.). Boston, MA: Wadsworth.
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