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Management and Leadership

RHM 303-001
by

Alexis Clark

on 20 January 2015

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Transcript of Management and Leadership

Traditional Management Functions
Planning
- strategic, long term, upper mgt

Organizing
- Accomplish goals (Dr. B) assigning tasks

Coordinating
- Efficient use of resources, POS

Staffing
- Trad. HR, scheduling - ALL levels

Directing
- influencing - create encouraging environment

Controlling
- Quality assurance, assess performance goals against standards, ROI, feedback reporting
Management and Leadership
Traditional Management ROLES
Style
Autocratic
- Immediate, short term results. Give orders without explanation, my way or the highway

Bureacratic
- Enforce regulations, resis change, act as caretakers of the status quo

Democratic
- focus on participative process, important to generate buy-in, everyone has a voice, use delegation to develop higher levels of job satisfaction.
Leader Breakdown
https://docs.google.com/spreadsheets/d/1GnCqKHSlxcgSTooEhMqwlz90RZPauiGiDSTuyudUAd8/edit?usp=sharing
Management + Leadership
Control
Production
Reward
Punishment
Creating a vision
Inspiring others to follow
Empowering

Interpersonal
Figurehead
- ribbon cutting, "be seen",
formal representative,

Leader
- acts to create productive atmosphere at work

Liaison
- Networks with peers and others outside of the org's vertical chain of command

Informational
Monitor
- Gathers information formally and informally

Disseminator
- Passes info to staff that wouldn't ordinarily have access to it

Spokesperson
- Sends information through speeches, letters, reports, or memos, to people outside the department or organization
Decisional
Entrepreneur
- Initiates change

Disturbance Handler
- Resolves conflicts among staff members and problems that arise in day to day operations

Resource Allocator
- Distributes resources to achieve org goals and dept objectives

Negotiator
- Bargains with unions, contracts with suppliers, and sets goals with individual staff members
Factors that influence?
Can the job require style changes?
Vision
Clear vision of where the org should be heading

Attractive and compelling

A long-term dream that stretches and motivates

Reach hearts and minds, raise ambitions

Be a catalyst for action (must be owned by as many people as possible - a shared view of the future)

Not static - it lives - can never be "reached" - little more than an empty dream until widely shared and accepted
Leadership Theories
Personality-based Leadership
- charismatic
6 Qualities: vision and articulation, sensitivity to others' needs, environmental sensitivity, unconventional behavior, taking personal risks, and upsetting the status quo.

Situational Leadership
- Scale
Directing --> Coaching--> Supporting --> Delegating

Transactional
- Think ATM - Leader/Follower exchange - workers exchange level of performance for certain types of rewards (salary, bonus, time off)

Transformational
- visionary and inspirational build a sense of ownership
A - Top down leadership
Z - Leaders across the board on different levels - collaborative goal-setting and share leadership
Full transcript