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Emotional Competence

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ViVian Ng

on 16 May 2013

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Transcript of Emotional Competence

http://www.public.iastate.edu/~sjwong/emotional_intelligence.pdf Emotional competence & Emotional intelligence Emotional competence Emotional Competence It refers to one's ability to express or release one's inner feelings .
It is described as the essential social skills to recognize, interpret, and respond constructively to emotions in yourself and others. An emotional competence is a learned
capacity based on EMOTION INTELLIGENCE that
results in outstanding performance at work.
For superior performance in jobs of all kinds,
emotional competence matters twice as much
as IQ plus technical skill commend. Knowing one's internal states, preferences,resources, and intuitions SELF -AWARENESS Emotional awareness Recognizing one's emotions and
their effects Accurate self-assessment Knowing one's strengths and limits Self-confidence A strong sense of one's self-worth and capabilities Definition Reference
THE EMOTIONAL COMPETENCE FRAMEWORK. (n.d.). http://www.public.iastate.edu/~sjwong/emotional_intelligence.pdf Reference
What Is Emotional Competence. (n.d.). 2003 - 2013 , from http://www.mindtools.com/selfconf.html Managing ones' internal states, impulses, and resources SELF -MANAGEMENT Awareness of others feelings, needs, and concerns SOCIAL AWARENESS Sensing others' development needs and bolstering their abilities Relationship Management Emotional Self-control Keeping disruptive emotions and impulses in check Transparency Maintaining integrity,acting congruently with one’s values Adaptability Flexibility in handling change Achievement Orientation Striving to improve or meeting a standard of excellence Initiative Readiness to act on opportunities Optimism Persistence in pursuing goals despite obstacles and setbacks Empathy Organizational awareness Service orientation Developing others Inspirational Leadership Influence Change catalyst Conflict management Teamwork & Collaboration Sensing others' feelings and perspectives, and taking an active interest in their concerns Reading a group's emotional currents and power relationships Anticipating, recognizing, and meeting customers' needs Association between emotional competence and adolescent risky behavior 1. Awareness
2. regulation
3. comfort with expression

1. hard drug use
2. sexual partners
3. behavior adjustment problems James-Lange Theory Feeling sad or angry poor emotional awareness + regulation
way to relieve their negative emotions/ block out feelings
emotion avoiding strategies Physiological arousal causes emotion NO strategies for understanding / getting over their negative feeling Using hard drugs by William James and Carl Lange How is the association? + Difficulty in regulating emotions Fill the emotional void and sense of loneliness Avoidance of negative emotions
Want to immediately alleviate their emotions
Sadness may represent a more intimate emotion having more sexual partners + Bodily response Emotion Example When a scary dog is barking at me, my heart starts to race. Noticing my heart race, my brain figures out that I am experiencing fear. Survey
concurrently during the adolescent period
longitudinally from middle childhood to adolescence. Difficulty in emotion regulation and expression difficulty regulating anger
a lack of comfort expressing anger behavioral adjustment problems emotionally driven & impulsive behaviors + Feeling sad or angry Feeling sad or angry Cannon-Bard Theory by Walter Cannon and Philip Bard Our brain does not only rely on our bodily response to recognize which emotion we are experiencing. The bodily response and emotional experience occur separately and independently of one another; physiological arousal does not have to precede emotional expression or experience. Example When my heart is racing, it may mean that I am angry, but it may also mean that I am excited. Tomorrow's Leader Presentation
by Tan (-) Emotional Competence Emotional competence: Adolescent risky behavior: Methods: Theories Importance 2 Ways to Enhance Bodily response Emotion 8 emotional competence skills: Oppose to
James-Lange Theory The physiological arousal is primary, and emotion is then experienced when the brain reacts to the information received via the body nerve system. Emotional Competence and Leadership Excellence 388 Managers globally across the Johnson & Johnson Consumer & Personal Care Group (JJC&PC Group)

>1400 employees took part in a 193 question multi-rater survey + emotional competencies Self-Awareness
Social Awareness
Social Skills. (Saarni, 1999) Method a strong relationship between superior performing leaders and emotional competence High Performing Leaders Self-Awareness
Social Awareness
Social Skills Supervisors
Peers The setup Triple description make you perform better when you
get anxious, feel down, have fear over something Improve your relationship with family, friends and classmates using 3 chairs Impulse Control
Stress Tolerance Emotional Self-Awareness
Developing Others
Service Orientation
Communication. better social skills
described as
"interested in other people."
more friendly, pleasant,
and socially sensitive Females VS Males Learn from each other!
Be a good leader! "Although I'm
I totally accept myself." Karate Chop (put your negative feelings in the blank) Study 1 Study 2 You Him/her Meta- Position James-Lange Theory VS Cannon-Bard Theory James-Lange Theory Cannon-Bard Theory Our body recognizes emotions through bodily response Bodily response Emotion Bodily response Emotion Bodily response and emotional experiences occur concurrently
and independently As same bodily response may represent different emotions, our body cannot just rely on bodily response to recognize emotions. Awareness of one’s own emotions

Ability to use the vocabulary of emotion and expression

Capacity for empathic involvement

Ability to differentiate subjective emotional experience from external emotion expression

Adaptive coping with aversive emotions and distressing circumstances

Capacity for emotional self-efficacy

Ability to discern and understand other’s emotions

Awareness of emotional communication within relationships References Saarni, C. (1999). The Development of Emotional Competence. New York: Guilford Publication. Danielle M. Hessler, Lynn Fainsilber Katz (2010) Brief report: Associations between emotional
competence and adolescent risky behavior Cavallo, Kathleen(2001). Emotional Competence and Leadership Excellence at Johnson
& Johnson: The Emotional Intelligence and Leadership Study Reisenzein, R. (1995). James and the physical basis of emotion: A comment on ellsworth.
Psychological review Cannon, Walter B. (1929). "Organization for Physiological Homeostasis". Physiological Review. - THANK YOU -
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