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Northern Health Quality Management System
Transcript of Northern Health Quality Management System
‘the sum of all
, shaped by an organisation’s
, that influence patient
(The Beryl Institute)
Picker Principles - Patient-Centred Care
Organisational Redesign & Performance Excellence
systems & processes to deliver value to the patient.
Provide the staff with the
skills & knowledge
to find and fix problems.
6 Major system redesign projects.
Risk Management Framework
You can help your department
achieve its objectives
improve its performance
by reporting and managing the risks you see.
The Risk Management Framework covers process for identification,
and monitoring of risks.
Audits highlight care that is
inconsistent with our policies
and give management information to make our systems better.
Audit is not complete unless
and lead to
better patient outcomes
Ask your manager
on the Intranet.
care for our community
We want the highest quality safe
when they are in
How will we achieve this and
how will we know?
Australian Commission on Safety & Quality in Healthcare
has set the Standards that guide all health care facilities in the provision of safe quality care.
This comprehensive assessment performance program known as
EQuIPNational Standards 1-15
articulates the minimum standard of health care to be provided at all times.
Each Standard has:
Executive Director accountability & requirements to meet the Standard set out in Policy, procedure and guidelines
Engagement of passionate & dedicated
to show our progress against the Standards
Quality Improvement activities
that help us achieve excellent quality care when gaps are identified
that prevent us achieving excellence will be identified, recorded & actioned
results will be visible
on “Knowing how we are doing boards”
Our successes will be celebrated