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Copy of Chick-fil-A Training Program

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Kenneth Rush

on 2 October 2016

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Transcript of Copy of Chick-fil-A Training Program

Phase 2: Brand Building
Once New Hire has demonstrated that he or she has mastered the technical portion of their training they will matriculate to master the following:
Recipe for Service
Embody the Core 4
Mastery of the Chick-fil-A Way
Area Lead (cont.)
There are 4 types of Area Leads.
1. Front Counter AL
2. Prep AL
3. Lean/Production AL
4. Shipping/Recieving AL
Area Lead
An Area Lead is a employee that demonstrates exemplary work consistently. An Area Lead will aid in the training process. Additionally, area leads will aid in the day to day operations of the Restaurant.
Chick-fil-A Training Program
Developed by Ken Rush

Phase 1: Neophase
Utilize New Hire Training Checklist
Introduce New Hires to Area Leads
Familiarize them with Etrain and how to utilize other training aids
Training Program Objective Summary
This program is designed to matriculate New employees successfully into their position(s).
Full transcript