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Alex Enrich

on 29 January 2016

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Dear Mr Choi

I am writing to inform you
that the goods we ordered from your company have not been supplied correctly.

On 8 January 2016 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.

This error put our firm in a difficult position, as we had to make some emergency
to fulfill our commitments to all our customers.
This caused us considerable inconvenience.

I am writing to ask you to please make up the shortfall immediately and
to ensure that such errors do not happen again.
Otherwise, we may have to look elsewhere for our supplies.

I look forward to hearing from you by return.

Yours sincerely

J. Wong 
Purchasing Officer

A complaint letter is structured in different stages:
Letters of complaint are structured in different stages:
typical sentences on a complaint letter

- I am writing to inform you.

-This caused us considerable inconvenience.

-I am writing to remind you.

-I look forward to hearing from you by return.

A letter of complaint:

-It's written to express dissatisfaction with a product,service,situation...

-We describe the issues that annoy us

-We try to get solutions, compensation or reward




*Polite tone must be used
Solution & warning
They are sentences written in a polite way, that are used to express the feelings of the writer.

these are some examples of chunks that you can find in a complain letter

thanks for listening !
we hope that you enjoyed it !
and that you do not have any complaint..!
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