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Professional Services

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by

Jo McNish

on 10 October 2014

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Transcript of Professional Services

Professional
Services

`
Jo McNish
Business Services Manager
Adam Pargeter
Executive Manager - Australia
28 Team
Members
100+ GentrackYears
Testing Services
Training Services
What do we offer?
Qualified Trainers experienced in Gentrack Velocity
Flexible Training Approach
Formal Classroom (Standard and Customised)
Over the Shoulder Knowledge Transfer
Informal Work Groups
Evaluation process to continuously improve.
Contact your Account Manager or myself for further information
Business Analysis Services
Independent
Specialist Test Analysts
Adhere to ISTQB/ANZTB industry standards (IEEE829)

Internal QA Testing
UAT Support Services
On-Site Testing Services
Delivery of Test Artefacts
Range of Services
Service Offerings
Standard Service
Test Logs
Quality Assurance Report

Premium Service
Test Plans
Test Design Documents
Test Summary Report
Test Exit Report

Goals of the Testing Services Team
Improve the quality of the delivered solution
Minimise customer testing time (UAT)
Minimise overall project costs
Provide confidence in our test coverage
Build a stronger team of Test Analysts
Provide visibility of our progress.
How do you arrange for these services?
A Test Team that is:
BA Service Offerings
Business Analysis Services
Workshop Facilitation
Requirements Gathering
Documentation
Health Check Service
What is the Health Check Service?
Is Gentrack Velocity performing as efficiently as possible?

Can system enhancements be implemented to make it run better?

Can changes or newly released functionality be implemented to gain better efficiencies in your business?
Heath Check Service Offerings
Level 1
System Performance
Level 2
System Performance
Queues
Billing Validations
Scheduled Process
Level 3
Select from series of service offerings
Business
Analysis
Training
Testing
Project Costs
Level 2 - Velocity
Essentials
Level 1 - System
Performance
Level 3 - Build
your Own
Contact your Account Manager
or Site Lead
More info?
Contact your Account Manager or email healthcheck@gentrack.com
Full transcript