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Leadership Development 2 DD

Overview of critical elements
by

Jan Goss

on 20 August 2013

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Transcript of Leadership Development 2 DD

First Impression Management
The Power of Acknowledgment
Overarching Principle of
Professional Business Etiquette:
It's not about you
It is about the way the
OTHER
person feels
in your presence
What is the first thing people see?
What is the first thing people hear?
How do I make other people feel?
Would I want to do business with me?
Am I projecting the image of a professional?
You have 5 seconds
Eye Contact
Smile
Gestures
Greeting
Introduction
Technical skills and knowledge account for
15 percent
of
The reason you get a job, keep a job, advance in a job
Eighty-five percent
of your job success is connected to your people skills.
(Based on research conducted by Harvard University, The Carnegie Foundation, and The Stanford Research Institute.)
FACT
Listen to Maya…

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou
PROTOCOL POWER
I have control over:
• Appearance
• Behavior
• Confidence
POWER UP!
Appearance

If we are going to wear the name “Professional” then we need to Polish Up! Jan Goss
Every person has
Diamond
potential
Appearance – Does it really matter?

Protocol is this:

It is better to be overdressed than underdressed.
The Civility Factor is the 2 Degree Difference
Make your first 5 Seconds count!

Questions???
Confidence:
World Class Handshake

Who taught you to shake hands?
World Class Handshake
There is no Male or Female in Business Etiquette
World Class Handshake
World Class Handshake
World Class Handshake
Square up your body
Eye contact
Smile
Flat hand
Web to web
Wrap fingers
Three Smooth pumps from the elbow
Release
World Class Handshake
Exercise: The perfect handshake
Remembering Names
Remembering Names
Stop saying you can't remember names
Everyone has forgotten someone’s name
Slow down, listen, pay attention
Use their name in a sentence or question
Associate their name with their face
Focus on the other person, not yourself
If someone forgets your name, rescue them
If you forget, ask. Take responsibility
Name Tags
Behavior
Life is about mixing and mingling
and interacting with others
Behavior
Protocol is this:
Act as if you belong
Behavior
Body Language

Hands
Posture
Smile
Presence (3 ft.)
Eye contact
Introduce yourself
Hello, your name, company name … or
Hello, good (morning), your name
Body Language
Behavior
Posture
Up
Back
Down
Tuck in Your Tummy

Lets Try It
Behavior
Exercise: Breaking into a group using Etiquette
Intelligence
PROTOCOL POWER
First Impression Management
The 2 Degree Difference
Small Adjustments - Big Results
Etiquette and Protocol Intelligence
Behavior
Confidence - When you know the rules you feel confident
"The greatest obstacle to discovery is not ignorance.
It is the illusion of knowledge.”
Daniel J Boorstin
THE FOUNDATION
Be kind
… everyone you meet is facing a battle.
Jan Goss


Paradigm Shifts




Paradigm Shifts

I AM NOWHERE

I AM NOW HERE

Exercise: Paradigms
IAMNOWHERE
Protocol is this:
Act as if you belong

Confidence
Eye Contact

Business Eye Contact
Social Eye Contact
Intimate Eye Contact
The Safety Zone

We are people of influence ... already successful
Creating a path
We directly affect our company's financial bottom line
We are the model
We are the example
Someone is following in our footprint
Hello, Good Morning, Jan Goss ...
Hello, Jan Goss, Civility Consulting
Hello, Good Morning. Welcome!
4 Types
Benefits you Blesses others
Acknowledgement
Leave Your Suitcase At The Door!
Am I Good Enough?
Am I Smart Enough?
I have so much going
on at home ...
Make me feel important...
Why we do not acknowledge
Confidence
There is a BIG difference between confidence and arrogance!
First Protocol Challenge:
Take the word "Hi" out of your vocabulary!
Open Body Position
What are we doing right?
What can we improve?

Knowing how to make a correct introduction will give you an edge.
It frees you to concentrate on creating a favorable impression right from the start.
Why is it so important to correctly introduce others?
When do you introduce yourself?
You are Here
Stranger Danger
Introductions

The 2U Formula

Knowing how to make a correct introduction will give you an edge.
It frees you to concentrate on creating a favorable impression right from the start.
Why is it so important to correctly introduce others?
When do you introduce yourself?
Introductions
Introductions

In business introductions, who is introduced to whom is determined by precedence. The person of greater authority receives the person of lesser authority, regardless of gender.

The person who holds the highest position in an organization takes precedence over others who work there.
Clients take precedence to executives.


The name of the person of
greater authority
is always spoken first

Correct:
Mr./Ms. Greater authority I would like to introduce 2U Mr./Ms. Lesser authority.

The name of the
senior executive
is always spoken first
An
official person’s name
is always spoken before a non-official person

You can also say:
“Senator Brown, may I introduce Ms. Doe, President of Doe exports? Ms. Doe’s firm is one of our state’s leading exporters.” (Officials position does not need explaining)
Introductions
Introductions
Introduction Exercise

Mayor to business owner
CEO to a potential client
An associate to the CEO
Your client to a fellow associate

______ I would like to introduce 2U _______
Behavior– name tags
Confidence
Introductions
Protocol for business introductions
The 2U Formula
Protocol
Introductions

The 2U Formula

Knowing how to make a correct introduction will give you an edge.
It frees you to concentrate on creating a favorable impression right from the start.
Why is it so important to correctly introduce others?
When do you introduce yourself?
Introductions
Introductions

In business introductions, who is introduced to whom is determined by precedence. The person of greater authority receives the person of lesser authority, regardless of gender.

The person who holds the highest position in an organization takes precedence over others who work there.
Clients take precedence to executives.


The name of the person of
greater authority
is always spoken first

Correct:
Mr./Ms. Greater authority I would like to introduce 2U Mr./Ms. Lesser authority.

The name of the
senior executive
is always spoken first
An
official person’s name
is always spoken before a non-official person

You can also say:
“Senator Brown, may I introduce Ms. Doe, President of Doe exports? Ms. Doe’s firm is one of our state’s leading exporters.” (Officials position does not need explaining)
Introductions
Introductions
Introduction Exercise

Mayor to business owner
CEO to a potential client
An associate to the CEO
Your client to a fellow associate

______ I would like to introduce 2U _______
Behavior– name tags
Confidence
Introductions
Protocol for business introductions
The 2U Formula
Protocol
Appearance
Presence...
www.civilityconsulting.com
Comment Cards
Get In Action!
How may I serve you better?
Books
CDs
Training Videos
Coaching Calls
12 Month Profession Polish
Virtual Training
Live Training
Keynote Addresses
Private Executive Training
Retreats
Professional Dining Skills
International Protocol
Confidence Training
First Impression Management
Confidence for Kids
www.civilityconsulting.com
Uncross
Take a deep breath
Pull in your thoughts
Be present in the now
First Impression Management
Questions
Welcome!

A very special thanks to...

Full transcript