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1Data Center Operations

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on 25 June 2015

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Transcript of 1Data Center Operations

Data Center Operations
Topics:
Data Center:
DC Locations
Who is Black Box
Schedule of Onsite Support
Data Center onsite support request process (NTT, Equinix)


Data Center
HW TOI
http://cloudcntr.sdi.trendnet.org/display/IM/How-To%27s

Sample ticket:
BBU: SOC-137826
HDD: SOC-141823

Blackbox
DC Onsite vendor
US West : SJDC and SJC1
US East : UDC2 and IAD1
Hardware TOI:
Checking/verifying HW alerts from Zenoss
Verifying status after hardware replacement
Netapp HDD replacements
DRAC/IPMI: setup and troubleshooting
How to check server warranty and process RMA
How to deal with Dell (Tips)
Omnibus:
What is Omnibus.
How to navigate Omnibus
Mounting, OAR, relocation.
How to search machines that triggered an alert from Zenoss.(ex. IP down, how to get the IPMI or ESX host to revive the server)

Other DC Onsite Vendor
NTTA: US DC Service Provider
Equinix: MUC1 DC Service Provider
http://cloudcntr.sdi.trendnet.org/display/IM/NETAPP+HDD+Replacement+Process

Sample Ticket: SOC- 142897
HOW To's
NetApp Process:
Dell RMA
Verify warranty:
http://www.dell.com/support/home/us/en/19?~ck=mn#technical-support

Note: ALL Dell R620 / Dell R630 /Dell MD1200 / Dell MD3200 / Dell 730 / Dell 720 are still under warranty

RMA Procedure:
http://cloudcntr.sdi.trendnet.org/pages/viewpage.action?pageId=39487129
Tips on dealing with Dell Support
Omnibus
Use to administer datacenter devices
Functions:
Datacenter Inventory
OPEX
Provisioning
IP Management
Network Discovery
Full transcript