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A presentation by Lorenzo Cantoni, USI - Università della Svizzera italiana (Lugano, Switzerland)

lorenzo cantoni

on 4 April 2017

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Transcript of Usability

"Extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use." (ISO 1998: n. 11).
"The adequacy of contents/functionalities (pillar I) and accessibility tools (pillar II), between themselves and with respect to the users (pillar IV) and the relevant context (world). However, this adequacy has to be measured taking into consideration the goals of people who commission, project, develop, promote and run the website (pillar III)." (Cantoni et al. 2003: 7–8)
Listen carefully to the stakeholders, and understand their own goals
Explore the website/app so to discover its structure
Compare with similar websites/apps to see different perspectives/approaches
Define relevant heuristics
Define relevant user scenarios
Do Expert inspection and/or user testing
Analyze results
Prepare an evaluation report
Present results to the client
Lorenzo Cantoni
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