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Active Listening

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by

Jessica C

on 15 December 2012

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Transcript of Active Listening

By becoming a better listener, you will improve your productivity, as well as your ability to influence, persuade and negotiate
提高你的傾聽力可以推進您的工作效率,以及提升你的影響和談判能力 active listening is where you make an effort to hear not only the words that are being said but, more importantly, to understand the complete message being sent
積極傾聽不只是要留意到話中的字眼,更重要的是了解對方話中的含義 To enhance your listening skills, you need to let the other person know that you are listening to what he or she is saying.
為了提高你的傾聽力技巧,你需要讓對方知道你正在用心聽他們的話。 減少內心的雜念five key elements of active listening:
積極傾聽的五個關鍵要素:
1. Pay Attention 留意,用心聽
2. Show That You're Listening 表明你在關注地聽
3. Provide Feedback 提供反饋
4. Defer Judgment 推遲個人評論
5. Respond Appropriately 作出適當的回應 To know how to listen to someone else, think about how you would want to be listened to.
要懂得傾聽別人的話,應先考慮你想他人如何聆聽您的話。 Becoming an Active Listener
成為一個積極的傾聽者 1. Face the speaker 面對跟您對話的人 2. Maintain eye contact 保持和您談話對象的眼神接觸 3. Minimize external distractions. 減少外部干擾 4. Respond appropriately 作出適當的回應 5. Focus solely on what the speaker is saying 用心專注對方的話 6. Minimize internal distractions. 減少心裡的雜念 7. Keep an open mind. 保持開放的心態 8. Avoid letting the speaker know how
you handled a similar situation. 不需要讓對方知道你曾經怎樣處理類似的情況 9. Even if the speaker is launching a complaint against you,
wait until they finish to defend yourself.
即使對方正在對您投訴,等他們完成才解釋你自己的立場。 10. Engage yourself.
保持自己參與 Learn to settle into the silence and use it to better understand all points of view. Ironically, as your listening skills improve, so will your aptitude for conversation.
學習沈默靜的聆聽可以更有效好地了解所有不同的觀點。當你能提高自己的傾聽力的技巧,你也會同時提高自己的談話才能。 It takes a lot of concentration and determination to be an active listener.
成為積極的傾聽者需要有大量的決心和集中力。 Start using active listening today to become a better communicator, improve your workplace productivity, and develop better relationships.
開展和使用積極傾聽可以幫您成為一個更好的溝通者,提高您的工作效率,和跟人發展良好的關係。 Presented by Professor Brian To (Senior Wharton Fellow)
bto@wharton.upenn.edu Active Listening
積極的傾聽 Prepared by Jessica Chung A study of over 8,000 people employed in businesses, hospitals, universities, the military and government agencies found that virtually all of the respondents believed that they communicate as effectively or more effectively than their co-workers.
一項從逾8,000名於企業,醫院,大學,軍隊和政府機構員工研究發現受訪者認為自己比其他的同事更有效的溝通。 However, research shows that the average person listens at only about 25% efficiency.
不過研究發現,一般人能傾聽的大約只有25%的效率。 Most of us are distracted, preoccupied or forgetful about 75% of the time we should be listening.
其餘的75%時間,我們應該聽的時候,大多數人因為心煩意亂,心事重重,或健忘,不再在意對方的話。 We listen at 125-250 words per minute, but think at 1000-3000 words per minute.
我們一分鐘能傾聽125-250字,但思想的速度則在一分鐘是1000-3000字 Since only a part of our mind is paying attention, it is easy to go into mind drift - thinking about what you are going to say, while listening to someone.
由於我們在溝通的時候只有部分關注,我們就很容易進入心靈漂移 - 一邊聽著人的話,一邊只想着自己想的話 As hard as it is to listen effectively, it is still vitally important.
有效地注意傾聽是非常重要的。 Immediately after we listen to someone, we only recall about 50% of what they said.
我們聽完別人話之後,我們只能記得他們約50%所的話。 Long-term, we only remember 20% of what we hear.
長遠來看,我們聽到的只記得20%。 More than 35 business studies indicate that listening is a top skill needed for success in business.
超過35個企業研究表明想傾聽力是一項使對商業達致成功最重要的技能
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