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Conflict

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by

Cveta Picarova

on 28 April 2011

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Transcript of Conflict

Conflict What not to do... Ways to deal Avoiding Low on assertiveness and cooperation best when both parties are extremely heated No resolution Accomodating cooperative but not assertive you let the other party get their way Use when you are wrong Use when concern for the other party is high overuse results in loss of respect Competing assertive and uncooperative opposite of accomodating may cause poor team output and leads to most relationship conflict the only time ot use this is when you are right for sure compromising use when nearing dealine use when collaboration fails each side gives up something this is only temporary medium assertiveness and cooperation collaborating high assertiveness
high cooperation win/win open and thorough discussion of conflict results in both parties reaching their goal
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