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Entrepreneurship_Restaurant/Spa

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Justine A.

on 8 July 2014

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Transcript of Entrepreneurship_Restaurant/Spa

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User
Repeat user
Visitor
Budgets
Food
Meditation
Specials
Body
Body
Body
Body
Body
Body
Body
Body
Body
1st step
Finished
2nd step
Spark
Last step
Start
(cc) image by nuonsolarteam on Flickr
Get Away From Troubles and Worries -
Feel Like Royalty!
Business
Description
Business Funding
Fees
(cc) photo by medhead on Flickr
Facilities
Spectrum's
Mission Statement
" The place where your experiences are not limited to a specific set of values, but can vary infinitely within a continuum.
We treat each Guest Personally "
Services
Operation Hours
Visitor
" Feel Like Royalty "
"Let go of the Stress of today's society"
You are an important Person,and
Spectrum Will make you feel Like one!
Suppliers & Equipment
Equipment
& supplies
Maintenance
& Repair
Spectrum ensures that each guest receives prompt, professional, friendly, and courteous service. Maintains a clean and comfortable premises for our guests and staff. Services are provided at a fair price. Nutritional, well-prepared meals, using only quality fresh ingredients from our gardens and from local Georgia Grown farmers are used in our snack and juice bar. We will ensure that all guests and staff are treated with the respect and dignity they deserve. We will also ensure that each guest has the opportunity to get away from all their worries, feel truly relaxed, and be personally pampered to feel like royalty. We will show genuine appreciation to our guests for the opportunity to serve them. By maintaining these objectives we will be assured of a fair profit that will allow us to contribute to the community we serve.
Spectrum's Focus
"Spa / Snack & Juice Bar "

Monday-Friday ............ 9am – 10pm
Saturday- Sunday........... 9am – 9pm
Overnight Services Also Available
Meditation Room and spa services
Music Meditation
Aromatherapy Massage
Green Tea and other relaxing Drinks
Serotonin-Boosting Food
Freshly Prepared Vegetable Dishes
Spa Menu
Juice/Snack Bar
There are many businesses in the world, but
Spectrum would be like no other because getting our guests to a well state of mind away from the chaotic world we now live in is our main focus. This will be accomplished by combining a meditation experience with a dining experience, of great healthy and nutritious snack and juices. A business like no other will be formed.
Emergency &
Maintenance Plan
2nd Floor Spa Area
1st floor Lounge center
Front View
Suppliers
Spa
Advertising and Recruitment
Work Cited/Bibliography
Organization Chart
Laws, Regulation,
& Codes
Snack Bar
Snack Bar
Sample marketing budget (per quarter)
Newspaper flyer - $125
Radio advertisement - $100
Web Page - $100
Customer raffle - $75
Direct mail - $50
Cable TV - $125

Total - $575
■ Who: Justine Avoudikpon, Maurice Stafford
■ What: Develop a plan for a small business using Family and Consumer Science Skills.
■ Where: Charles Drew High School ■ When: June 2012- January 2013
■ Why: So that everyone can have a place to go to where they can feel important, relaxed, and free in mind while enjoying a natural and organic food from our worldwide menu fresh from our garden. My business will be a place to come to escape struggles and be attended to personally as royalty.
■ How: I am very dedicated about this and will go through all the necessary work to make this dream come to reality. In researching the necessary laws, supplies, space requirements, and budgets, etc, I will develop and establish all the factors needed to run this business successfully. I will also create a commercial for my business, samples of Spectrum's’ quality food, and put into action the quality Spectrum has to offer to give people a sample of what they would experience if they were to come to Spectrum in the future.
I researched the requirements for my "Restaurant/resort” in order to make it successful. I attended a Culinary and Hospitality Expo from which I learned many helpful ways to run my business successfully. I also interviewed an entrepreneur to get some advice. I learned about the laws, facility I would need, supplies I will need to order, management requirements, and the budgets I must construct and oversee. During the research, I learned that I would like for my business to be an "all green" business meaning we would only buy and use organically produced materials. I also learned that I wanted to support the Georgia Grown program through my business meaning all of the supplies and resources would be made in Georgia.
My experience during this project was extraordinary. I learned numerous factors about the requirements of opening up a small business from research and personal interviews. The more research I did, the more I learned about ways to improve my business and the different amenities I should offer. In the end, the commercial for Spectrum was a success, and my business plan was well devised. By developing the entire business plan, I was very motivated to continue improving my business, and I am continuing in my efforts to implement my plan.
Laws, Regulation, and Codes
" Sample Banner Ads that will be posted on bulletins across Georgia and will also be posted on social media sites."
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1421 Amaryllis Blvd , Atlanta ,GA
770-664-9564
"Spa & Lounge "
Personnel Management
Funding
Budget
Lounge Taxes

• Property Taxes:
Property taxes are levied by the city in which the restaurant or food service operation is located. People who are leasing usually take on the cost of the property taxes as well.
• Payroll Taxes:
Although they differ by state, payroll taxes are all made up of contributions to social security (FICA) and Medicare. Usually, a percentage of the employees' incomes, matched by the employer, go toward these ends. There is generally no difference in how taxes are calculated for full-time or part-time hourly employees. Restaurants are responsible for collecting taxes in the same fashion for an hourly employee who works 10 hours a week as well as the hourly employee who works 40 hours a week.
• Tip Taxes:
Restaurant worker tips are subject to taxation. This includes cash tips and tips charged on a credit card. Hence, it is crucial that employees report their tips to their employers, and employers report the monthly tip income on Form 4070 to the IRS every tenth day of every month after the tips are received
• Sales Tax:
Restaurants are required to collect sales tax on all food and beverages sold, as well as on retail items. This is true even in locations where no sales tax is charged on goods sold in grocery stores or elsewhere. Sales taxes are remitted to the state on a monthly basis. Some restaurants calculate tax into the menu item prices, while others add it at the register or on the check. An easy way to keep track of sales tax is by using a Point of Sale (POS) system, which can track and remit sales tax. However, consulting an accountant will help since rules differ by location.
Necessary Tax Form

EMPLOYER ID NUMBERS (EIN)
Form 2106 - Employee Business Expenses
Form 1040 US Individual Tax Form
Extension of Time to File Your Tax Return
2009 Instruction 1099
W-4 (pdf)
I-9 Forms
Form W-5, Earned Income Credit Advance Payment Certificate
Form W-5, Earned Income Credit Advance Payment Certificate
Future Expansion
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Spa
Business Feasibility
Spectrum's Commercial Sample
"Will be presented during Oral Presentation"
Employee Evaluation

Employees will have an evaluation on a monthly basis starting from the month hired. The evaluation usually is held for approximately one weeks
.
Target Client Profile
We were concerned that people do not have an outlet to reduce stress and are concerned about the number of people that die due to stress.
To create a spa and lounge business.
Who- Gabrielle June and Jaelle Sodjatai
What- To plan a spa and lounge business
When- September 2013-March 2014
Where- Salon 1325 and Spa in Stockbridge, GA and virtual tours of various spa and lounge businesses.
How- Parent transportation and computer lab at school
Resources- donated funds and internet resources
We visited a spa in Stockbridge, GA and we went on a tour of the spa and viewed several rooms that provided facials and other services. We observed a facial being done on a client and determine that we were interested in creating our own relaxation spa and lounge to help people relax and to give them a life style where their stress will be cured.
We will continue to research additional ways of reducing stress and will work towards opening our spa and lounge in the future.
Project Focus Area
Snack & Juice Bar
Menu:
Beverages 12oz | 16oz
Green Teas* 3.99
Sparkling, Organic and 100% Juices 2.99
Smoothies (Veggies & Fruits )* 3.99
Waters 2.95
Snacks
Kale, Veggie and fruit chips 3.00
Energy/ Fiber Bars 2.19
Fresh Fruits 2.59
Crudites (Fresh Veggies) 2.60
Yogurts* 2.39
Salads 5.39
Desserts
Low Fat Cheese Cakes 3.99
Cookies 1.19
Croissants* 2.50

Type of Service: Bar and Table Service
self service with the exception of the spa call in orders.
All employers of the snack and juice bar will wear the Spectrum snack and juice bar apron with black pants and a polo shirt with shoes for crews.
Cost
$1.00 - $6.00
* assorted flavor or filling
Healthy and Nutritious Snacks
Project Focus Area
Recreation (Spa)
Types of services
Body massages
Oil Treatments
Body Wraps
Steam Room
Facials
Hair Removal
Related services and amenities
Fresh towels on hand
Individual and Group Rooms Available
Snack & Juice Bar on site
Safety Requirements
Steam rooms must be cleaned daily to ensure it meets health codes
Handling of equipment must be trained employees
Equipment must be cleaned and sanitized after each use
Changing of sheets and wiping of surfaces are needed after each use
Floors must be cleaned several times per day
Cost
$30.00 - $160
Focus Area Career Summary
With our lively location in the downtown area, surrounded by boutique shops, museums,and parks where concerts are held, it makes an ideal place to build the business "Spectrum". To reach the target market needed there will be virtual billboards posted around the downtown area to ensure exposure for the business. We will have our own website, which includes a video of services and advertised specials. Flyers and business cards will also be posted around the area.

The Spectrum requires each to memorize and follow the Georgia alcohol and services accordingly. There will be a minimum of two people holding some of the same positions to ensure quality of work. The positions are as follows a head manger, an assistant manager, sales executive and customer service agents, Garde Manger Chef and waiters. The jobs are split between entry level, middle level, and upper level positions. Qualifications for entry level jobs are two (2) references, work experience in hospitality and knowledge of the career field. Middle level jobs have to obtain the same quadrennial as the entry level jobs plus they have to have some formal training. The positions of the upper level jobs must have at least 2-3 references, work experience of two (2) years and knowledge of all Georgia codes. The salary wages will range from $10,000- $15,000 for entry level jobs. The middle level jobs salary range from $15,000- $35,000. Experienced, upper level employees will receive between $35,000- $55,000.
Focus Area Career Summary
In Spectrum there will be a minimum of two people holding some of the same positions to ensure quality of work. The positions are as followed:
Spa Therapists
Cashiers
Sales Managers

The U.S. National for Cosmetologists is $26,660, the Workforce 2008 to 2018 Growth Rate is 20.14%

Head manager, assistant manager, manager of services, executive of sales, and executive of human resources.. The jobs are split between entry level, middle level, and upper level positions. Entry level employees skill must be emotionally strong to deal with a vast variety of people, and must a previous training in a hostility industry. The middle level have to have on site problem solving skills, and talent development. The upper level employees must executive coaching and management of employees. Qualifications of entry level jobs must have one (1) reference, work experience in the culinary field, and knowledge of the career field. Middle level jobs have to obtain the same quadrennial of the entry level jobs plus the have to have two (2) references and work in the culinary field of a minimum of four (4) years. To determine the positions of the upper level jobs must have at least five (5) references, work experience of seven (7) years and knowledge of all Georgia codes. The salary wages will range from $10,000- $15,000 for entry level jobs starting within 1-5 years. The middle level jobs (5-7 years) with the salary range from $15,000- $35,000. Experienced employees with years of experienced of (7-12 years) will receive a pay between $35,000- $55,000.
Customer Service Strategy
Methods for receiving client praise & customer complaints
Comment cards will be used for the spa to file their experience of service
Managers will always be on hand to ask and receive advice on how to improve the spa
On the website there is a option for customers to leave their contact information and praise or complaints
Process for handling problems from staff & utilizing testimonials
Meetings will be held at least twice a month to describe the performances based on the comment cards
Based on the testimonials of the customers actions that were positive will be put into continual use.
Boosting the productivity of the workplace the employee with the most praise will receive a free spa treatment.
Process for handling customer complaints and preventing problems in the future
A quarterly newsletter will be given to employees and clients
Problems with clients and employees at the spa will be handled by upper management.
Background Research
Walt Disney World Resort is a similar high quality hospitality business that is related to Spectrum. It provides restaurants and recreational or customers to enjoy. Part of their recreational activities include. There is not just one theme for their spa services but many, ranging from asian techniques to modern day remedies.

Positive Practices:
variety of themes ranging from asian to modern day
spa services for adults of all ages
has enough different types of culinary experiences to fit every family needs,
almost every family has an amazing experience
enough spa activities to fulfill the needs of women and men looking for relaxation.
Negative practices:
costly
crowed areas
waiting lines leaving impatient customers
most of the cleaning duties are cut down to meet the fast pace, and if there is a
compliant- it is not always acted upon.
Background Research
JeJu Spa is a similar quality hospitality and recreational business that is related to Spectrum. It provides a asian styles brick and plaster setting once a customer walks through the door. The whole dining and spa treatment are two floors with the restaurant sitting the the middle of the room on the first floor, surrounded by spa services.

Positive Practices:
artistic decor
varied amount of space
enough to accommodate a large party,
providing direction and newsletters to surrounding communities
Negative Practices:
customer service is a concern
not having enough employees,
poor virtual view online
not providing clients with information to report claims
not showing a variety of ethnic groups on website and in venue.
Buckhead Resort is a similar quality hospitality and recreational business that is related to Spectrum. It provides a modern styles brick and metal setting once a customer walks through the door. The whole dining and spa treatment are two floors with the restaurant sitting the corner of the room on the first floor, surrounded by spa services.

Positive practices:
artistic decor
varied amount of space
supplying enough commendation for a large party
providing directions online
newsletters to surrounding communities.
Negative Practices:
customer service is a concern
not having enough employees,
poor virtual view online
not providing clients with information to report claims
not showing a variety of ethnic groups on website and in venue.
Background Research
Snack & Juice Bar
Spa
Project Identification Page

Jaelle Sodjatsi And Gabrielle June
Charles Drew High Chapter
Charles Drew High School
Riverdale, GA
Southern Region
Hospitality, Tourism, and Recreation
Spectrum: Spa and Lounge
Table of Contents

Project Identification Page
FCCLA Planning Process
Customer Service Strategy
Focus Area Career Summary
Background Research
Business Mission Research
Target Client Profile
Business Website
Customer Service Strategy
Work Cited
M. June
4/5/2014
Hospitality, Tourism, Recreation
Full transcript