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Chapter 1: Introducing Group and Team
Transcript of Chapter 1: Introducing Group and Team
Principles and Practices
Verbal and nonverbal messages
What is a small group?
A small group of people meeting with a common purpose, feeling a sense of belonging and exerting influence on one another.
What is team communication?
Team is a coordinated group of individuals organized to work together to achieve a specific, common goal.
Live, in person communication
We send and receive messages simultaneously
As you talk to someone you respond to verbal and nonverbal messages
Mediated through different channels
Is essential for effective group outcomes
Success depends on a variety of factors besides communication, such as personality of group members, how motivated the members are to contribute, how much information they have, innate talent group members have to collaborate
Minimum of three people
Two people is a dyad
Maximum is 12-20 people
A small group of people
Meets with a purpose
Feels a sense of belonging
Develop clear, well-defined goals
Establish clearly defined roles
Create clearly defined rules
Coordinate a collaborative work ethic
More highly structured than small groups
Characteristics of an effective team
Results driven structure
Competent team members
Standards of excellence
External support and recognition
Dysfunctional Team Members
Don’t trust other team members
Don’t commit to the team
Don’t focus on achieving results
Effective Team Members Qualities
Positive personal style
Positive overall team perceptions
Advantages of Working in Groups and Teams
Offer more resources
Support learning and comprehension
Foster commitment and satisfaction with decisions
Enhance feedback and self-understanding
Disadvantages of Working in Groups and Teams
Pressure to conform (Groupthink)
Dominant group members
Reliance on others
Involves more time
When NOT to Collaborate
When there are time constraints
When an expert already has the answer
When information is readily available
When conflict and contention become unmanageable
Me Versus We
I, me and my
We, us and them
What are Different Types of Small Groups?
Primary: fulfill basic needs
Secondary: accomplish task or achieve goal
What is Virtual Small Group Communication?
Electronic meeting systems
Virtual and Non-Virtual Communication Differences
Asynchronous and synchronous
Varying degrees of anonymity
Potential for deception
Virtual Group and Team Theory
Media Richness Theory
Social Information-Processing Theory
Addition of third person adds complexity
Possibility of two ganging up on the third
Dynamics of group, roles, norms, power, status and leadership become increasing important in affecting outcome when three or more are involved