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Chapter 1: Introducing Group and Team

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by

Amanda Fylan

on 12 September 2016

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Transcript of Chapter 1: Introducing Group and Team

Chapter 1: Introducing Group and Team
Principles and Practices

Human Communication
Making sense
Sharing sense
Creating meaning
Making meaning
Verbal and nonverbal messages



Small Groups
What is a small group?
A small group of people meeting with a common purpose, feeling a sense of belonging and exerting influence on one another.

Team Communication
What is team communication?
Team is a coordinated group of individuals organized to work together to achieve a specific, common goal.

Is transactional
Live, in person communication
We send and receive messages simultaneously
As you talk to someone you respond to verbal and nonverbal messages
Mediated through different channels
Source
Message
Receiver
Channel
Is essential for effective group outcomes
Success depends on a variety of factors besides communication, such as personality of group members, how motivated the members are to contribute, how much information they have, innate talent group members have to collaborate
Minimum of three people
Two people is a dyad
Maximum is 12-20 people





A small group of people
Meets with a purpose
Feels a sense of belonging
Exerts influence
Effective teams
Develop clear, well-defined goals
Establish clearly defined roles
Create clearly defined rules
Coordinate a collaborative work ethic
More highly structured than small groups
Characteristics of an effective team
Results driven structure
Competent team members
Unified commitment
Standards of excellence
External support and recognition
Principled leadership
Dysfunctional Team Members
Don’t trust other team members
Fear conflict
Don’t commit to the team
Avoid accountability
Don’t focus on achieving results

Effective Team Members Qualities
Experience
Problem-solving ability
Openness
Supportiveness
Action oriented
Positive personal style
Positive overall team perceptions
Advantages/Disadvantages
Advantages of Working in Groups and Teams
Offer more resources
Stimulate creativity
Support learning and comprehension
Foster commitment and satisfaction with decisions
Enhance feedback and self-understanding
Disadvantages of Working in Groups and Teams
Pressure to conform (Groupthink)
Dominant group members
Reliance on others
Involves more time

When NOT to Collaborate
When there are time constraints
When an expert already has the answer
When information is readily available
When conflict and contention become unmanageable
Me Versus We
Individualistic Culture
I, me and my
Collectivist Culture
We, us and them

What are Different Types of Small Groups?
Primary: fulfill basic needs
Family
Friends

Secondary: accomplish task or achieve goal
Problem-solving groups
Decision-making groups
Study groups
Therapy groups
Committees
Focus groups

What is Virtual Small Group Communication?
Telephone conferences
Electronic mail
Video conferences
Electronic meeting systems
Web pages
Text messaging





Virtual and Non-Virtual Communication Differences
Time
Asynchronous and synchronous
Varying degrees of anonymity
Potential for deception
Non-verbal messages
Written messages
Distance
Virtual Group and Team Theory
Cues-Filtered-Out Theory
Media Richness Theory
Social Information-Processing Theory





Addition of third person adds complexity
Possibility of two ganging up on the third
Dynamics of group, roles, norms, power, status and leadership become increasing important in affecting outcome when three or more are involved

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