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BABOK ® v2.0 Chapter 8 presentation

IIBA ® BABOK ® v2.0 Study Group. Mathieu Gouanou
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Mathieu Gouanou

on 8 January 2015

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Transcript of BABOK ® v2.0 Chapter 8 presentation

IIBA® BABOK® v2.0 Study Group
2012 IIBA BABOK Study Group
2012 IIBA BABOK Study Group
2012 IIBA BABOK Study Group
2012 IIBA BABOK Study Group
2012 IIBA BABOK Study Group
2012 IIBA BABOK Study Group
Improving our underlying competencies enables the Business Analyst:

To more effectively accomplish our analysis.
To provide transferable skills.
To stand their ground so as not to compromise values to stakeholders.
Summary:
5.
Systems Thinking
BABOK v2.0:
Purpose:
Business analysts must be effective at understanding how the people, processes and technology within an organization interact in relationships and patterns to create a system as a whole.

Effectiveness Measures:
Understanding of how a change to a component affects the system as a whole.
Identification of reinforcing and compensating feedback loops.
Understanding of how systems adapt to external pressures and changes.

I find systems thinking:
Still a challenge for people to think a business problem can be resolved in a holistic approach rather than just as an introduction of a new IT system.
8.1 Analytical Thinking & Problem Solving
2.
Decision Making
BABOK v2.0:
Purpose:
Business analysts must be effective in understanding the criteria involved in making a decision, in making decisions, and in assisting others to make better decisions.

Effectiveness Measures:
Confidence of the participants in the decision-analysis process that a decision is correct.
New information or alternatives that cause a decision to be revisited are genuinely new and not simply overlooked.
Decisions are effective in addressing the underlying problem.
The impact of uncertainty and new information when making decisions can be effectively assessed.

I find with decision making:
Need to be clear on "who" makes the decision.
Strong need to understand the organizational context, change drivers & value to stakeholders since the latter can lead to an inappropriate decision.
Have prefect traceability to the needs & solutions.
8.1 Analytical Thinking & Problem Solving
mathieu.gouanou@gmail.com
Presentation done by:
Mathieu Gouanou, Geneva - Switzerland.

Underlying Competencies
2012 IIBA BABOK Study Group
2.
Specialized
Applications
1.
General Purpose
8.6 Software Applications
2.
Leadership & Influencing
BABOK v2.0:
Purpose:
Business analysts need to be able to be effective in formal and informal leadership roles, in order to guide others investigating requirements and to help encourage stakeholder support for a necessary change.

Effectiveness Measures:
Reduced resistance to necessary changes.
Team members and stakeholders demonstrating a willingness to set aside personal
objectives when necessary.
Articulation of a clear and inspiring vision of a desired future state.

I find with leadership & Influencing:
Need to be honest & transparent.
Be an "evangelist for change" by encouraging & embracing innovations, whilst maintaining empathy for those affected.
Be realistic with the future end state solution.
8.5 Interaction Skills
3.
Written
BABOK v2.0:
Purpose:
Written communication skills are necessary for business analysts to document elicitation results, requirements, and other information for which medium-to-long term records are required.

Effectiveness Measures:
Ability to adjust the style of writing for the needs of the audience.
Proper use of grammar and style.
Appropriate choice of words.
Ability of the reader to paraphrase and describe the content of the written
communication.

With written communication skills:
Trend in ‘death by PowerPoint’ where project deliverables documentation are being required to be prepared as presentation without development of the full documentation.
Documentation is still open for misinterpretation as we experience the challenges of writing clear, concise, unambiguous requirements that can be presented as a presentation bullet point.
8.4 Communication Skills
3.
Organization Knowledge
BABOK v2.0:
Purpose:
Business analysis is significantly assisted by an understanding of the organization for which it is being performed.

Effectiveness Measures:
Understanding of terminology or jargon used in the organization.
Understanding of the products or services offered by the organization.
Ability to identify subject matter experts in the organization.
Organizational relationships and politics.

I find with organization knowledge:
Generally organizations have either invested or not in organization wide business architecture. If they did they haven’t necessarily maintained it by regular recapturing of the current state & alignment with the organization strategy
8.3 Business Knowledge
3.
Trustworthiness
BABOK v2.0:
Purpose:
Earning the trust of key stakeholders is necessary to ensure that the business analyst is able to elicit requirements around sensitive issues and to ensure that recommendations are evaluated properly.

Effectiveness Measures:
Stakeholders involving the business analyst in decision-making.
Stakeholder acceptance of the business analyst’s recommendations.
Willingness of stakeholders to discuss difficult or controversial topics with the business analyst.
Willingness of stakeholders to support or defend the business analyst when problems occur.

I feel that trustworthiness:
Something everyone involved in a project should demonstrate.
Need to continually demonstrate behavior to earn & maintain trust.
One of the IIBA values – “Respect, Treat People like People”.
8.2 Behavioral Characteristics
1.
Ethics
BABOK v2.0:
Purpose:
A business analyst must be able to behave ethically in order to earn the trust and respect of stakeholders, and be able to recognize when a proposed solution or requirement may present ethical difficulties.

Effectiveness Measures:
Decisions are made with due consideration to the interests of all stakeholders.
Reasons for a decision are clearly articulated and understood.
Prompt and full disclosure of potential conflicts of interest.
Honesty regarding one’s abilities, the performance of one’s work, and accepting responsibility for failures or errors.

Ethics for me:
Key personal value
Need for transparency & openness when making decisions, undertaking actions & dealings with people
One of the IIBA values – “Behave with Integrity”
8.2 Behavioral Characteristics
3.
Learning
BABOK v2.0:
Purpose:
Business analysts must be effective at learning about business domains and how they function, and then translate that learning into an understanding of how to benefit an organization.

Effectiveness Measures:
Agreement by stakeholders that analysis models effectively and completely describe the domain.
Identification of related problems or issues from multiple areas in the domain.
Rapid absorption of new information or new domains.

I find rewarding aspect with learning to be:
Gaining knowledge of a new organizational context or project
Discovering the business issues or problems
Developing an understanding of the "big" picture
8.1 Analytical Thinking & Problem Solving
The Underlying Competencies Knowledge Area provides a description of the behaviors, characteristics, knowledge and personal qualities that support the practice of business analysis.

The underlying competencies are, of course, not unique to the business analysis profession.

This chapter covers six categories of competencies.
Introduction:
Analytical Thinking & Problem Solving
Behavioral Characteristics
Business Knowledge
Communication Skills
Interaction Skills
Software Applications
Agenda:
Thank you very much!
BABOK® v2.0 Study Group
2.
Specialized
Applications
BABOK v2.0:
Purpose:
Business analysts use modeling tools to support the development of formal models, and in some cases, their validation and implementation as well.

Effectiveness Measures:
Ability to apply an understanding of one tool to other similar tools.
Able to identify major tools in the marketplace and describe how they are used in any given situation.
Understands and is able to use most of the major features of the tool.
Able to use the tools to complete requirements-related activities more rapidly than is possible without them.
Able to track changes to the requirements made through the tools.

I feel with specialized applications:
A lot of time can be spent searching for the ideal, all encompassing Business Analysis tool.
Have to be mindful of how will the business use & maintain the information produced from these types of tools.
Need to ensure tools & templates align to organization’s Information Management procedures.
8.6 Software Applications
1.
General Purpose
BABOK v2.0:
Purpose:
Business analysts use office productivity applications to document and track requirements.

Effectiveness Measures:
Ability to apply an understanding of one tool to other similar tools.
Able to identify major tools in the marketplace and describe how they are used in any given situation.
Understands and is able to use most of the major features of the tool.
Able to use the tools to complete requirements-related activities more rapidly than is possible without them.
Able to track changes to the requirements made through the tools.

With skills in general software applications:
Develop personal preferences for different situations.
Need to ensure tools & templates align to organization’s Information Management procedures.
Do not base your approach on one single specific software.
8.6 Software Applications
1.
Facilitation & Negotiation
BABOK v2.0:
Purpose:
Business analysts facilitate interactions between stakeholders in order to help them resolve disagreements regarding the priority and nature of requirements.

Effectiveness Measures:
Ensuring that participants in a discussion correctly understand one another’s positions.
Use of meeting management skills and tools (including agendas and the use of meeting minutes to keep discussions focused and organized.
Preventing discussions from being sidetracked onto irrelevant topics.
Identifying common areas of agreement.
Effective use of different negotiation styles.
Ability to identify important issues.
Understanding and considering all parties’ interests, motivations and objectives.
Encouraging stakeholders to reach win/win outcomes on a regular basis.
Understanding of political implications in conflicts and negotiates in a politically sensitive manner.
Understanding the impact of time and timing on negotiations.

I find the need for facilitation & Negotiation skills :
Gain understanding of the current situation / Propose future state process
Elicit requirements / Validate understanding of preferred solution
Resolve disagreements about content & priority of requirements
8.5 Interaction Skills
2.
Teaching
BABOK v2.0:
Purpose:
Teaching skills are required to ensure that business analysts can effectively communicate issues and requirements and to ensure that the information communicated is understood and retained.

Effectiveness Measures:
visual learners (who learn best through the presentation of visual guides and models).
auditory learners (who learn best through oral communication and written language).
kinesthetic learners (who learn most effectively through doing).

With teaching skills:
As Business Analyst you tend to be the person in the project who undertakes the learning, so in turn need to impart the knowledge gained to team, business, stakeholders in appropriate style.
Remember that people have different learning styles - visual, auditory, kinaesthetic (hands on)
8.4 Communication Skills
1.
Oral
BABOK v2.0:
Purpose:
Oral communication skills enable business analysts to effectively express ideas in ways that are appropriate to the target audience.

Effectiveness Measures:
Effectively paraphrasing statements to ensure understanding.
Effectively facilitating sessions, ensuring success through preparedness and coordination.
Developing and delivering powerful presentations by positioning content and objectives appropriately (i.e. positive vs. negative tone).
Can communicate the criticality or urgency of a situation in a calm, rational manner with proposed solutions.

With oral communication skills:
Don’t undervalue ability for effective listening
Use detailed elicitation to get to the bottom line
8.4 Communication Skills
4.
Solution Knowledge
BABOK v2.0:
Purpose:
Business analysts can use their understanding of existing solutions in order to identify the most effective means of implementing a change.

Effectiveness Measures:
Reduced time or cost to implement a required change.
Shortened time on requirements analysis and/or solution design.
Understanding when a larger change is justified based on business benefit.
Understanding how additional capabilities present, but not currently used, in a solution can be deployed to provide business value.

I find with solution knowledge:
This shouldn’t be limited to just the IT component of the existing solution
By leveraging understanding of the business, industry, and organization makeup will provide a holistic review of the existing solutions & where the change is required.
8.3 Business Knowledge
2.
Industry Knowledge
BABOK v2.0:
Purpose:
Business analysts should have an understanding of the industry that their organization is in so that they may understand new challenges that may be posed by competitive moves, and which solutions have proven effective elsewhere.

Effectiveness Measures:
Understanding of industry related material and keeps abreast of what is taking place in the industry .
The ability to identify key trends shaping the industry.
Knowledge of major competitors and partners for the organization.
Knowledge of major customer segments.
Knowledge of common products and product types.
Knowledge of sources of information about the industry, including relevant trade organizations or journals.
Understanding of industry-specific resource and process documents.
Understanding of industry standard processes and methodologies.
Understanding of the industry regulatory environment.

I find with industry knowledge:
Need to know what the trends are & what the competition is doing.
Common theme of leverage & reuse.
Need to make sure your industry requirements are really addressing the organization’s requirements or are you following the pack?
8.3 Business Knowledge
2.
Personal Organization
BABOK v2.0:
Purpose:
Personal organization skills assist the business analyst in effectively managing tasks and information.

Effectiveness Measures:
The ability of the business analyst to find information.
Regular on-time completion of tasks.
Efficiency in the completion of work.
The ability to easily identify all outstanding work and the status of each work item.

I feel with personal organization:
Something everyone involved in a project should be responsible for.
Can have a reliance on the Business Analyst to be sometimes the organizer of the project team.
8.2 Behavioral Characteristics
4.
Problem Solving
BABOK v2.0:
Purpose:
Business analysts must be effective at defining and solving problems in order to ensure that the real, underlying problem is understood and that solutions actually address that problem.

Effectiveness Measures:
Confidence of the participants in the problem-solving process that a selected solution is correct.
New solution options can be evaluated effectively using the problem solving framework.
Selected solutions meet the defied objectives and solve the underlying problem.
The problem-solving process avoids making decisions based on preconceived notions, organizational politics, or other traps that may cause a sub-optimal solution to be selected.

I find with problem solving:
BA have to cut through the "noise" or "interference" so as to ensure all stakeholders are clear of the problem(s) and solution(s) options available.
With project constraints there seems always variables requiring assumptions being made.
8.1 Analytical Thinking & Problem Solving
1.
Creative Thinking
BABOK v2.0:
Purpose:
Business analysts must be effective in generating new ideas for approaches to problem solving and in generating alternative solutions.

Effectiveness Measures:
The successful generation and productive consideration of new ideas.
Application of new ideas to resolve existing problems.
Willingness of stakeholders to accept new approaches.

I find opportunities for being creative:
By organizing workshops & using techniques to engage with stakeholders.
While enabling change in an organizational context.
Helping in defining needs and recommending solutions.
By delivering value to stakeholders.
8.1 Analytical Thinking & Problem Solving
3.
Teamwork
BABOK v2.0:
Purpose:
Business analysts must be able to work closely with other team members to effectively support their work so that solutions can be effectively implemented.

Effectiveness Measures:
Fostering a collaborative working environment.
Effective resolution of conflict.
Developing trust among team members.
Support among the team for shared high standards of achievement.
Team members have a shared sense of ownership of the team goals.

I feel there is always a need to participate as a team:
Required whether immediate project team or organizationally based team.
Teams that span time zones, languages & cultures can require adjustments on how the team interacts.
Trustworthiness is vital element of the success of any task or action in a project.
8.5 Interaction Skills
1.
Business Principles & Practices
BABOK v2.0:
Purpose:
Business analysts require an understanding of fundamental business principles and best practices, in order to ensure that they are incorporated into and supported by solutions.

Effectiveness Measures:
Understanding of business environments, operations, process and practices relating to:
Common business management and decision making concepts, principles activities and practices.
Typical organization structures, job functions and work activities.
Complex business functions and operations.
Understanding of relevant regulatory, compliance, and governance frameworks.
Understanding of auditing and security

I find with business Principles & Practices:
Everyone says “my business area is different from other places”
A lot of justifications for projects state alignment to "best practice", but who determines & what really is best practice?
8.3 Business Knowledge
3.
Trustworthiness
2.
Personal Organization
1.
Ethics
8.2 Behavioral Characteristics
3.
Teamwork
2.
Leadership & Influencing
1.
Facilitation & Negotiation
8.5 Interaction Skills
3.
Written
2.
Teaching
1.
Oral
8.4 Communication Skills
4.
Solution Knowledge
3.
Organization Knowledge
2.
Industry Knowledge
1.
Business Principles & Practices
8.3 Business Knowledge
5.
Systems Thinking
4.
Problem Solving
3.
Learning
2.
Decision Making
1.
Creative Thinking
8.1 Analytical Thinking & Problem Solving
Chapter 8
mathieu.gouanou@gmail.com
Presentation done by:
Mathieu Gouanou, Geneva - Switzerland.
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
mathieu.gouanou@gmail.com
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