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Transcript of Business Case
2012 Average patient wait time
until they see their doctor 47 min. This represents a GAP of 32 min. From the Standard of 15 min. 15 min. 32 min. 47 min. Data Average patient wait time
until they see their doctor Yellow Tail Medical Center Reducing Wait Time at Yellow Tail Medical Center (YTMC) Define -Project Charter
-Pareto Charts Any
?'s Brought to you By:
Ricky Lopez-Llamozas Thank
You Measure Analyze Improve Control -Process Map
-C & E Matrix -Fishbone
-Hypothesis Idea Process Charter 1/3 Process Charter 2/3 Process Charter 3/3 SIPOC Process Map Tree Map C & E Matrix Fishbone FMEA Hypothesis:
Ho – There is no relationship between the length of Doctor consultations and Patient wait time.
Ha – There is a relationship between the length of Doctor consultations and Patient wait time. Data to collect:
Average Doctor consultation times and average Patient wait times per day.