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Can You Connect Me?

Understanding and Serving LGBTQ+ Clients at a Higher Level
by

Julia Johnson

on 28 May 2015

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Transcript of Can You Connect Me?

Preparedness
Micro-aggressions
Community Networking
Responding
Make the Right Referral
juliajohnsonuw211@gmail.com
United Way 2-1-1, Duluth, MN
PLATFORMS
SOCIAL
SEO
CMS
What aspects of the agency matter for LGBTQ+ clients?

How do you find quickly/accurately find these agencies in your data?

Understanding & Serving LGBTQ+ Clients at a Higher Level
Can You Connect Me?
Julia Johnson
(Am I) Is my agency ready to serve LGBTQ+ clients?
Yes - What is your comfort zone? Growth zone? Will this be limited by where you work?

Maybe - What is your litmus test?

No - Why is this? Can this change? What will you do in the meantime for LGBTQ+ clients?
Contacting legislators and people in power, using our position to perpetuate change
What agencies and services best serve LGBTQ+ clients?
Inclusion/Exclusion Policies
Bringing it to work with you:
Defining the Alphabet:
What do we already know?

What are we curious about?

What is confusing?
Communication
To ask, or not to ask? That is the question.

How do you ask?
What kind of agencies put LGBTQ+ clients at risk? What alternatives are there for LGBTQ+ clients?
Social Media
Connect your agency to LGBTQ+ groups/agencies online
Using visuals
Recognize language
Networking
Attend trainings given by local/regional groups
Support endeavors of local LGBTQ+ groups
Make genuine connections

Micro-aggressions
Addressing
Micro-aggressions
Checking our biases
Correct/Learn
Try to do better
Honest inventory of current policies
Provide opportunity for development & education
Encourage awareness & accountability
Checking Ourselves:
Addressing Others
Choosing when/where/if/who
Framing as a positive
Be specific on what needs to change
Beyond Individuals
Follow up before/after with those involved
Allies validate experiences and listen when they are asked to check themselves
Invisible Identities

What are microaggressions?
An everyday verbal, nonverbal, environmental insult, indignity, or invalidation -intentionally or unintentionally directed at a marginalized individual or group

Microaffirmation
- a subtle affirmation of someone's value

Many micro-inequities or microaggressions are not conscious, but microaffirmations can be a practice that we perform in a conscious manner
Any questions?
juliajohnsonuw211@gmail.com
Thank you!
Please fill out your workshop evaluation - constructive criticism is appreciated
L
G
B
T
Q
Defining the Alphabet:
What do we already know?

What are we curious about?

What is confusing?
I
P
A
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D
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Full transcript