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Emotional Intelligence

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Dale O'Neill

on 6 June 2014

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Transcript of Emotional Intelligence

Emotional Intelligence
describes the capacities of awareness, assessment and facilitation of the emotions, moods and behavior of one's self, of others and of groups.
ability to handle frustration, control emotions, and get along with other people
"people smarts"
Most effective leaders are thought to have a high degree of emotional intelligence

emotional intelligence (EQ)
a bit intangible
affects how we manage behavior
navigate social complexities
make personal choices
separate from personality
Four Core Skills in Emotional Intelligence
what I see
what I do
self awareness
self management
social awareness
relationship management
EQ can be described as...
self awareness
self regulation
social skills
Cognitive Intelligence (IQ)
capacity of human mind
cognitive abilities
academic skills
"book smarts"
ability to learn
IQ is a poor indicator of life-related success.
the ability to read one's emotions and recognize their impact while allowing them to contribute appropriately to decision making
Johari's Window
How to increase your E.I.?
Sparkman, L. A., Maulding, W. S., & Roberts, J. G. (2012). Non-Cognitive predictors of student success in college. College Student Journal,
46(3), 642-652.
Sadri, G. (2012) Emotional intelligence and leadership development. Public Personnel Management, 41(3), 535-548.
Ingram, J. & Cangemi, J. (2012). Emotions, emotional intelligence and leadership: A brief, pragmatic perspective. Education, 132(4), 771-778.
Ahmed, I. & Qazi, T. F. (2011). Do students' personality traits moderate relationship of teacher's leadership style and students' academic
performance? Empirical evidence from institute of higher learning. International Journal of Academic Research, 3(4), 393-400.
(Sparkman, Maulding, & Roberts, 2012) (Swanson, 2012)
(Ahmed & Qazi, 2011)(Ingram & Cangemi, 2012)(Sandri, 2012)(Sparkman, Maulding, & Roberts, 2012)(Swanson, 2012)
adapted from: http://www.tobyelwin.com/hiring-the-right-person-is-more-emotional-than-rational/
Heathfield, S. (n.d.) How to develop your emotional intelligence. Retrieved from http://humanresources.about.com/od/interpersonalcomm
Listen for content and meaning- practice asking questions to clarify vs. formulating your response.
Be aware of your language. Practice using "I feel."
Be here-Stay in the now.
Ask questions to identify the emotions of others.
Attention to nonverbal communication.
Analyze your own feeling rather than the actions/motives of others
Reflect back on your own emotional responses to people and information
(Sparkman, Maulding, & Roberts, 2012)
Social Awareness
The ability to sense, understand, and react to others' emotions while comprehending social networks.
Restrain judgement and actively try to see situations for other's viewpoint
Relationship Management
The ability to inspire, influence, and develop others while managing conflict.

Proficiency in managing relationships and building network

Only provided public feedback or criticism? How do you think this affected the improvement of others?
Tried to do everything themselves? How do you think this impacted the individual and the people they worked with?
Was good at motivating others? What did they do or say that made you feel this way?
Only did the minimum amount of work in class or as a member of an organization? How do you think this affected how they worked with others and their opportunities for the future?
Have you ever worked
with someone who....
Traits of Self-Awareness:
Realistic self-assessment
Traits of Self-Regulation
Comfort with ambiguity
Openness to change
Expertise in building and retaining talent
Culturally sensitive
Build report
Building and leading teams
Everyone has emotional impluses...but its up to you if you allow them to take control!
Involves controlling ones impulses and adapting to changing circumstances
Clip on Social Awareness
Relationship Management Activity
What would you do with $10,000 to improve our campus?
Johari's Window

IQ: ability to learn (not just learning new facts)
Personality: style or inclination

*determine how we think and act
*whole person

*describes the capacities of awareness, assessment, and facilitation of the emotions, moods, and behavior of of one's self, of others and of groups.
*ability to handle frustration, control emotions, and get along with other people
*"people smarts"
*most effective leaders are thought to have a high degreee of emotional intelligence
Full transcript