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Elements of Communication

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by

Andrea Ciotti

on 5 February 2014

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Transcript of Elements of Communication

Elements of Communication
Every time we speak, we choose and use one of four basic communication styles:

Aggressive
This type of communication always involves manipulation.

We try to make people do what we want by inducing guilt (hurt) or by using intimidation and control tactics (anger).

There are a few places where aggressive behaviour is called for (i.e., sports or war), but it will never work in a relationship.
Passive
Based on wanting to please others.
Used by people who hope to avoid confrontation at all costs.
Passive Aggressive
A combination of styles
Avoids direct confrontation (passive), but attempts to get even through manipulation (aggressive).
Assertive
The most effective and healthiest form of communication.

It's how we naturally express ourselves.

When we have high self-esteem, we are confident and can communicate without games and manipulation.

Surprisingly, this is the communication style people use least.


Try to create solutions that everyone agrees to (win-win)
Communicate our needs clearly
Know our limits and refuse to be pushed beyond them just to please others
In this mode, we don't talk much, question even less, and actually do very little because we don't want to "rock the boat".
People who use this style have learned that it is safer not to react and better to disappear than to stand up and be noticed.
What Does it Look Like?
Full transcript