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PI Support Kick-Off

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by

Brittany Murtha

on 25 March 2016

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Transcript of PI Support Kick-Off

PI Support Kick-Off

Project Purpose & Overview
Service offices often struggle with implementation, monitoring, and sustaining improvement related to PI. CSL has always offered support to offices who are struggling to improve. Presently this service is provided in a casual non-scripted way. This project will create deeper understanding related to the role of CSL in supporting performance improvement across the enterprise. We will do this by creating policies, criteria for mandatory deployment of CSL experts, and tools to assist with PI implementation, tracking, and evaluation. At the end of this project a formalized process and framework will be completed allowing CSL to charge offices for performance improvement services.
Housekeeping
Communications
Weekly status call with core project team
Review Committee (monthly)
Project Deliverables

Policy
Communications
Procedure / Framework for a Performance Improvement Service
PI Tools
Resource Development
Metrics
Timeline
December 31st, 2016
Full transcript