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eTMDP Overview Presentation

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by

Lauren Walter

on 12 April 2013

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Transcript of eTMDP Overview Presentation

Sara Lauren Theresa Initiatives Milestones Work Products Date Feedback Strategy Create Reactive Strategy
Determine prioritization filters
Design/identify feedback and issues cataloging system
Identify catalogue system
Purchase software
Learn software
Develop organization scheme
Edit fields in catalogue system
Determine response criteria for various scenarios
Determine frequency
Create outline of response elements
Develop questions for root causes
Create Proactive Strategy
Determine frequency
Determine methods
Identify potential participants
In-field
Staff
Determine LTT members' roles/responsibilities
Outline communication Prioritization Filters Spreadsheet

Customized Catalogue System




Response Criteria Flowchart



Proactive Feedback Strategy Plan 2/26/13

4/5/13
4/8/13
4/26-5/3/13
4/30/13
4/30-5/3/13
5/10-5/17/13



July-August Initiatives Milestones Work Products Date Implementation Update Catalogue System
Enter existing feedback into system
Follow-up on top existing feedback to identify any missing root causes
Conduct monthly brainstorming meetings with key staff
Update staff on enhancement status
Identify potential solutions to root causes
Identify top priorities by using filters monthly
Run potential solutions through filters
Identify and price top priorities with vendor
Re-run potential solutions through filters with updated pricing
Execute top enhancements
Manage implementation with vendor
Create timeline
Design
Build
Test
Deploy
Communicate enhancements
Implement Proactive Feedback Strategy Top Root Causes



Potential Solutions to Root Causes

List of Top Enhancements




Statement of Work

Project Plan


Live Enhancement

Communication Materials
Feedback from Participants
5/3-5/17/13
5/3-5/22/13

May-December (Ongoing)

May-December
(Monthly)



May-December
(Ongoing)

Engage vendor for first round of enhancements
5/14/13
August-December Timeline March April May June July August September October November December Create Reactive Feedback Strategy Update Catalogue System Follow-up on existing feedback to identify any root causes Identify top priorities using filters Create plan for implementing top priorities Implementation of top priority feedback Create Proactive Feedback Strategy Implementation of Proactive Feedback Strategy Timeline Snapshot Roles and Responsibilities Role Name Stakeholder
Project lead
1st level technical support and help
2nd level technical support and help
Communication with Novologic
Executes feedback strategy
Manage proactive feedback gathering
Poster: updates and adds all content from ROS team
Quality Assessment
Identify and implement continuous improvements to instructional design of current content
Communication with Poster
Brainstorming Participants
SMEs on in-field training
Build new functionality
Monitoring the system
Update design Kelley Sorrow; Will Flora
Sara Hyde
Theresa Garrett
Lauren Walter
Lauren Walter; Sara Hyde
Lauren Walter; Sara Hyde
Theresa Garrett
Kathy Brame
TBD
TBD

TBD
RTS
RTS
Novologic
Novologic
Vendor Measurement # of logged issues # of positive feedback Usage Any
Questions?
Full transcript