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LE HOTEL GROUP

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Amanda Yap

on 5 December 2013

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Transcript of LE HOTEL GROUP

LE GROUP HOTEL
AGENDA
1) OVERVIEW OF SINGAPORE 2020

2) INTRODUCTION OF COMPANY

3) PESTLE ANALYSIS

4) BRIDGING THE GAP

5) CONCLUSION
OVERVIEW OF SINGAPORE
Major revamp in work structures and organisations

Become one of the highly advanced cities

Benefits of latest technology
Communication

Reduction of manual workers and processes
Specific skill shortages

Integration of knowledge management system
BRIDGING THE GAP
CONCLUSION
Retain and leveraging the knowledge management system

Advancement of technologies; sustaining the environment with political and legal challenges

Knowledge as a highly personal asset

Tacit knowledge more important than explicit knowledge

Single and double loop learning within organisation; Integrate as learning organisation
INTRODUCTION OF COMPANY
BACKGROUND OF LE HOTEL GROUP

MISSION
To offer lush customer experience through innovative and sustainable technology

VISION
To be Singapore’s leading hotel group that taps on sustainable technologies

KEY FEATURES
PESTLE ANALYSIS
POLITICAL
SOCIAL
Ageing population

Change in buying trend

Diverse society

Multi-cultural community
TECHNOLOGICAL
LEGAL
In view of the shortage of labor for blue collar job in 2020, government reduces its current foreign levy rates to attract more employers to employ foreign workers to take on those jobs.

Enforce on more stringent law to protect employees.
ENVIRONMENTAL
Increasing Green Awareness


Renewable Energy


Green labeling of Hotels & Resorts

ECONOMIC
Knowledge-based

More educated

Increase in retirement age
One-of-a-kind staying environment
State-of-the-art technology and services
Increase number of foreign talents in Singapore
Educated and skilled workforce

Increase in foreign investments

China became the world’s largest economy

Blooming of Singapore’s tourism industry

More people holding PMET jobs
GDP of US$24.6 trillion


More investments


Higher spending power of the Chinese & world population

Integrating innovation and knowledge

Evaluating strategies for success (Critical Success Factors)

Store and manage information about processes and protocols



Information sharing

Automation of tasks

On-the-go experiences

Education

Organization practices
Transfer solar energy to electrical energy
Tourists attitude towards environmental issues
Corning glass technology
Avaya’s software architecture for customers’ experience
Eco-friendly infrastructure
Dynamic environment
Decentralised hierarchy
Open culture
Voted by the Government as the most innovative Green company in 2020
CHIEF EXECUTIVE OFFICER
2013
Guest Services Manager of Regent Hotel Singapore
2020
CEO of Le Hotel Group
Name: Amanda Yap Min Ting

Current qualification:
Diploma in Leisure & Resort Management
Bachelor of Commerce in Human Resource Management & Management
Business development & relationship building
Overseas and provide support to management team.
Interpret market trends
Budgeting & forecasting
BRIDGING THE GAP
New qualifications achieved:
• International Hotel Management Master Degree (2014 to 2016)
• Hotel Leadership Development Program (2016 to 2017)
•PhD in Hospitality and Tourism (2017 to 2020)

CHIEF OPERATING OFFICER
2013
Assistant Banquet Operations Manager
Marina Mandarin Singapore
Name: Chin Tang Jie

Current qualification:
Diploma in Quality Management & Engineering
Bachelor of Commerce in Hospitality Tourism Management & Management
2020
COO of Le Hotel Group
BRIDGING THE GAP
Achieved SICO Banquet Manager of the year at World Gourmet Series Awards of Excellence (2015).
Achieved SIA HUAT Food And Beverage Manager of The Year at World Gourmet Series Awards of Excellence (2017).
Achieved Hospitality Asia Platinum Awards (HAPA) F&B Personality of the Year (2018).
Champion a training culture within the Food and Beverage team to ensure succession planning, and a culture that exceeds the very best the industry has to offer
Manage the incentive scheme, allocating and verifying spending and assisting in report analysis on stock and sales, highlighting and acting on any anomalies
DIRECTOR OF HUMAN RESOURCE
2013
Snr HR Executive of MOL Cape (Singapore) Pte Ltd
2020
Director of Human Resource of Le Hotel Group
Name: Chong Si Ying

Current qualification:
Diploma in Business Management
Bachelor of Commerce in Human Resource Management and Management
Oversees the entire HR department
Provides HR advisory to support management on HR matters
Reviews and enhances on organisation's policies and regulations
Responsible for budget management
Drive and implement training and development to ensure training meets business requirements

BRIDGING THE GAP
New qualifications achieved:
Master of Human Resource Management (2015-2017)
DIRECTOR OF IT & KNOWLEDGE
2013
IT Executive of Hay Group Pte Ltd
2020
Director of IT & Knowledge of Le Hotel Group
Name: Benson Kheng

Current qualification:
Diploma in Information Technology
Bachelor of Commerce in Hospitality Tourism Management & Management

Manages IT team to oversees Le Hotel's infrastructure systems
Procure resources needed to integrate systems
Resolves complex issues
Predict and plan future trends
Handle guests' requests regarding to technology

BRIDGING THE GAP
Experiences:
IT Executive (2014-2016)
IT Manager (2016-2019)

DIRECTOR OF MARKETING
2013
Marketing Communication Executive of Le Hotel Group
2020
Director of Marketing of Le Hotel Group
Name: Charlotte Tan Mei Ling

Current qualification:
Diploma in Business Management
Bachelor of Commerce in Marketing and Management (Current)

Management and leadership skills
Coordinating and communication skills
Interpersonal skills
Event Management skills
Strategic Management Skills
Visionary
Negotiation skills

BRIDGING THE GAP
Experiences:
Assistant Director (2018 - 2020)
Senior Marketing Manager (2016 - 2017)
Marketing Manager (2014 - 2016)

Information sharing (Automation)

Eco-friendly Infrastructure systems

Environmental conscious

Innovation is key
Boost in tourism

Pre-destination planning to post-departure

Experience sharing via social media

Personalised touch
Preferences catered to suit needs
Face-to-face contact

Mentoring

Internships

Casual conversations

Spontaneous
Least corrupt country in 2020

Most efficient bureaucracy in 2020.

Ranked first place globally in the World Bank's survey in 2020 on the ease of doing business

Singapore Government constantly driving and fostering the development of new entrepreneurs.
Le Hotel Group
Started off as a boutique hotel providing lush and comfort experience to guests

Implementation of HR policies to hire ex-convicts with the help of SCORE
Training conducted to improve employment rates and competencies


Key Features
Integrate advanced technologies for automation of tasks, improved guests' experiences
Rooms equipped with corning glass technology; mobile phones act as a remote control in hotel rooms


Avaya’s software architecture
Personalised service from pre-destination planning to post-departure

Key Features
Customer Loyalty program with an added feature of personalised preferences set for subsequent visits
Knowledge Management System integrated to recognise individual guests’ needs and wants

Participate actively in Corporate Social Responsibility (CSR), to cultivate environmental awareness internally and externally
Branding image as a eco-friendly hotel with high-tech features

Built with solar panels to transform solar energy to electrical energy for the operation of hotel

System infrastructure to replace manual processes and workers
Store data information and robots (e.g Bellboy) without compromising quality customer service

New qualification achieved:
Master of Business Administration in Strategic Management of Technology and Innovation (2014-2016)
Able to handle most IT software and hardware issues
Manages suppliers and procure quality resources to integrate systems
Attend key meetings to address technological issues
Manages knowledge and store into systems
Experiences:
Deputy HR Director (2019 to 2020)
Senior HR Manager (2016-2019)
HR Manager (2014-2016)
Familiar with the Employment Act
Knowledgeable on full spectrum of HR activities
Attends workshops to keep up with local and regional employment regulations
Has experiences in policy development and documentation
Planning and implementing, marketing strategies and promotional events
Experience in developing of Brand and Consumer Proposition.
Acquire know who skill to establish and foster good working relationship with partners, sponsors and the marketing community.
Able to monitor and analyses market trend
New qualification achieved:
Master Degree in Business Administration (2014-2016)
Post-graduate Diploma in Hospitality and Tourism Management (2016-2018)

Marshalling limited resources to the most productive uses with the aim of maximum value for company stakeholder
Leadership and people management skills.
Communication and influencing skills.
Change management skills.
Responsibilities over controls within the operations function
Deep insight into the industry or key geographical markets.
Ability to manage across borders and different cultures.
Understanding of analytical and predictive models.
Deep insights to sustainability trends.
Control over design and execution of the organizational governance framework.
New qualification achieved:
Bachelor of Commerce in International Business and Management (2013-2015)
Master of Business Administration in Finance (2015-2017)
Experiences:
Banquet Operations Manager (2014-2016)
Director of F&B (2016-2019)
Experiences:
Director of Rooms Division (2014-2016)
Deputy Director (2016-2019)
Attend leadership programs to enhance skill.
Attend key meetings and exercising decision making on important issues.
Constant meet-ups with stakeholders and board of directors to implement appropriate strategies.
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