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Verbal and Nonverbal Communication

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Lily Rauch

on 18 March 2013

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Transcript of Verbal and Nonverbal Communication

Using Verbal and Nonverbal Messages
[Chapter 3] Nonverbal Communication
Verbal Communication Effective or Ineffective? nonverbal messages:
Non Verbal
Communication Eye Contact Verbal Communication: Written
(As Social Media Expands) 1. Addressing a coworker in an intimate space proximity BY: Lily Rauch, Aimee Campano, Clint Thomas, and Brian Emposimato Verbal Communication:
Face to Face Verbal Communication- Messages that use words to create meanings. 00:28 to 1:11 Communicating without words Irving Goffman distinguishes between the meaning that we "give" in words, and the meanings that we "give off" in non-verbal signals. Your ability to use and interpret nonverbal messages effectively depends on your ability to recognize various sources of nonverbal messages. 1. Physical Appearance Physical Attraction Our attraction to others because of their appearance The Beginning of Written Communication: Letters Some of the ways you can enhance your physical appearance, as well as others' perceptions are: How you dress Stand still! Posture Gesture The study of gestures and body movement is called Kinesics Voice Vocalics, or paralanguage, are the nonverbal aspects of your voice (pitch, rate, and volume) Eye contact determines how others perceive you: 2. Arriving to a business meeting in jeans and t-shirt 3. Responding to a work related e-mail with abbreviations 4. Mimicking the other party's handshake during initial introductions Touch Handshakes are a common type of ritualistic touch used in business situations or when meeting people at social functions for the first time vs Confident
Attentive & Involved
High Self-Esteem & Emotional Control
Calm Most verbal communication is interpersonal. Interpersonal is often thought to be face to face but can also be performed through written word. Pragmatic Rules Rules that give accurate meanings to messages.
Denotative Meaning- What the words mean literally.
Connotative Meaning- What the words mean according to the speaker and listener.
The word "hoe." It's denotative meaning is a farming tool. This is also its connotative meaning for a farmer. For others, it's another word for a prostitute.
Connotative Meanings can lead to misunderstandings. Space Proximity is the space and distance we maintain from others in our communication with them
Different conversational distances affect communication Relative Language Jargon- Language used by a particular group of people that may not be understood by people outside of that group. Euphemisms- Pleasant words used in place of blunt ones but have the same meaning. Keeping Things Concise It's best to keep things concise when using verbal communication. Listeners tend to loose interest if the message is too long. Plus, if the message has a negative meaning, it can make things worse. Intimate Space
Personal Space
Social Space
Public Space 5. Using the connotative definition of a word rather than the denotative definition Emails & Texting Common ways of communication that expand each day - 102 emails sent and received each day
- more than 100 billion texts sent each month Has become second nature to our generation ('the digital age') Casual Communication
- speaking tone
- abbreviation
-instant Public Social Media Sites (Facebook, Twitter, Myspace, Blogger etc) - Constantly spreading through age groups, businesses, cell phones (applications) - always a way to stay connected
- Most often used casually - Instant chatting (quick- thoughtless conversations)
- Social Pictures - Lack of Privacy - open to public- many viewers
- accessible worldwide - Formal Writing - Handwritten: therefore more time, effort, and thought is put in, allowing the writer to write and rewrite until perfection has been reached - A thing of the past? - US Postal Service experienced a drop of 10 billion letters in the past 20 years visual and audible symbols that do not rely on language to create meaning
verbal messages: use words to create/ interpret meaning
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