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IT Strategy

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by

Ralph Hendricks

on 13 August 2014

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Transcript of IT Strategy

FY 2014/15
IT Workplan
IT Strategy
Give users a singular interface for their data.
1. design information systems around user needs and user data
2. Single sign on
3. Capture and streamline business processes
4. Accessible by each employee

Business Process Streamlining
1. Paper reduction drive : Paperless Etc
2. Improved Internet experience.

Remote Connectivity
- secure our
Helpdesk
1. Streamlined the Helpdesk, further improvement
2. Extend our Virtual Helpdesk support
3. Better Integration with external support.
CRM
1. CRM Upgraded 2013
2. Integrate systems to it to reduce duplication and discrepancies

Pastel integration
- Integration planning to be started after 1 Sept 2014
-
Full transcript