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Inside Sales Support
Transcript of Inside Sales Support
Territory planning - 5%
Cust. strategies - 3%
1. Quoting activities
3. Overseeing the sales process
New - Do not give to ISS Who do I go to internally? - handled by ISS
Used - ISS could help with quotes
Updates - handled by ISS
Allied - most handled by ISS Managing/filling out ROS's - some by ISS
Demo process- most handled by ISS Setting up new customers - handled by ISS
New vendor set ups- handled by ISS
2. Handling customer issues/calls
4. Managing information
Service - most handled by ISS Commission reports
General questions - most handled by ISS
Researching commission issues
Reports - handled by ISS Management reports
Positive impact? - YES!
Amount of time freed up? 12.5%
Interviewed 25+ people
across all regions
1. How do you spend your time? 2. List of admin activities
*customer time? 3. Admin activities moved?
*admin time? 4. Positive/Negative impact?
*territory planning? 5. How much time freed up?
1. Go/no go?
2. Formalize job description/comp. plan/reporting structure
3. Communicate with branch & sales managers, salespeople
in test locations
4. Post ISS position in test locations/interview
5. 90 -120 day test
Timing - 30 - 45 days
Kevin Kain (EV)
Jim Whitis (EV)