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How to be a Good Communicator at the Work Place

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Julia Minuti

on 27 January 2014

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Transcript of How to be a Good Communicator at the Work Place

Definition of Communication
How to be a Good Communicator at the Work Place
What is Communication?
The Communication Flow
Factors of Communication
Barriers of Verbal Communication
Effective Communication

Factors of Communication

Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about what they’re communicating.
Non-Verbal Communication
A way of communicating through body language, tone of voice and how people position themselves in relations with others.

A facial expression determines how a person is feeling. Even a person's posture can determine the mood.
What is Communication?
Human Relations:
A Definition
Human Relations is the study of
relationships among people. It helps us to interact effectively with others.

The stronger the human relations that we have, the better our communication skills.
Speaking is the sending or receiving of messages through oral words via several mediums, including telephone or face to face. When speaking, one must be:
Respect others so the level of confidentiality is important
Choose the right words and level of communication .
Another factor of communication is through written words. This includes letters, e-mails, reports and so on.

When writing, one must keep in mind to be:
Professional Presentation
This includes speaking, listening and non -verbal skills all together along with the use of technology and writing.
It is important to keep in mind the following:
The Goal
Barriers of Verbal Communication

You Messages


Time Management and Timing


Effective Communication
Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish.

The most important thing in communication is hearing what is not being said.
Communication is the process by which people exchange information through a common system of symbols, signs, or behaviour.

Information can be exchanged:
Verbally: the words we choose
Para Verbally: how we say the words
Non-Verbally: our body language
When we communicate with each other all we want is to pass the right information to people at the right time and in the fastest way possible.There are five communication factors.
The Communication Flow
We have two ears and one mouth so that we can listen twice as much as we speak.
Final Thoughts
Full transcript