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Protel Journey

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by

Darren Bradley

on 20 March 2014

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Transcript of Protel Journey

Established 1977
EPoS and Hotel Property Management Specialists
34 Employees, Ireland & UK
Offices in Derry, Belfast, Dublin & Chester
1000+ EPoS Installations
80+ Protel installations throughout Ireland
RESERVATIONS
protel
Front Office
protel
Web Booking Engine (WBE)
protel
IDS Connect
protel
GDS Connection
Book and Reserve with
Front Office
Web Booking Engine
IDS Connect
Global Distribution Systems Integration
PRE-ARRIVAL
Send your guests information about the hotel, current offers or even a pre-arrival survey as a text message, email or as mobile content
Manage and set guest expectations and make an impact before guests arrive
protel
Messenger
protel
Survey
protel
Voyager
CHECK-IN
Nobody likes waiting in queues....
Offer your guest a fast, secure and trouble free check-in
protel
for iPad
protel
Voyager
STAY
When you still have time to act on it....
Encourage guest feedback before checkout
protel
Survey
protel
Voyager
protel
Messenger
Targeted revenue management....
Introduce personalised upselling
CHECK OUT
Be sure you are remembered for all the right reasons....
A smooth check-out reinforces your hotel's values
protel
for iPad
protel
Voyager
POST STAY
Satisfaction check, loyalty program, events calendar, newsletter....
Has your guest got the message
protel
Survey
protel
Voyager
protel
Messenger
PRE-RESERVATION
Bring your guest back with incentives, offers, reviews and polls....
Allow your guest to hear your message and see your value
protel
Survey
protel
WBE
protel
Messenger
Established 1994 in Dortmund, Germany
Customizable software solutions for hotel management
11,000 Customers in 80 Countries worldwide
100+ Best Western Sites as well as Movenpick, Grecotel, Rocco Forte Collection, Focus Hotels, Ramada and the Ritz amongst Protels customer base
Best Western Interface to be completed by June 2014
Always at the leading edge of new technologies
At the forefront of hotel solutions with, Cloud based solutions, web booking engines, third party integration, ipad & android applications
"More than just a reservations system"
Protel is at the heart of your hotels operations with management information and solutions to help your guests journey from prospect to valued customer
Full transcript