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Understanding Cloud Services

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Lisa Scott

on 11 May 2016

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Transcript of Understanding Cloud Services

Understanding Cloud Services
What are Cloud Services?
Types of Cloud Services
Infrastructure as a Services (IaaS)
Storage, computing resources and networking capabilities are hosted by a service provider and offered to Customers on-demand. An internet-based user interface allows Customers to access the infrastructure as necessary.
Pros and Cons
Saves Money: no need to purchase hardware which means lower infrastructure costs.
Scalable: storage and processing capability can be increased or decreased very easily.
Speed: no need to hire technical staff.
Access: quick, easy access through the internet. It can also be deployed across a broad geographic area in short amount of time.
Data Privacy
has access to data?
In a contract, the Customer can limit the service providers employees who are permitted access. The Customer can limit the Service Provider's rights to disclose data to its contractors or agents. The Customer can prohibit the Servie Provider disclosing data to any third parties.

Data Security
Data security comprises administrative, physical and technical safeguards. In a contract, Customers may seek to impose very specific obligations for service providers regarding data security. Customers may require "reasonable and appropriate measures" or "best commercial practices" to secure the data from unauthorized access. Other more specific measures, such as standard of tools or technology may also be required.
Data Availability
A Customer should make sure they have access to their data when needed! In a contract, the service provider can be required to provide immediate accessibility of the data at all times and/or include provisions that specify service level committments regarding uptime and maintenance windows.
A Final Quote...
"We are witnessing a sea change in the technology, one which will transform both vendors and IT organizations. For those unprepared to adapt to this sea change, the next ten years will be unpalatable and dangerous. For those who embrace it, though, the next 10 years will be glorious." Bernard Golden, named by Wired.com as one of the 10 most influential people in cloud computing.
"Guide to Handling Contract Negotiations for IT Technology License, Employment Agreements and Commercial Leasing Contracts", 2015, Association of Corporate Counsel.

"Dell, EMC, HP, CIsco. These Tech Giants are the Walking Dead", 2015, Wired.com.

"Real World Lessons from AWS re:Invent 2015", CIO.com.
A Customer may store its data remotely through a contract with a cloud service provider. Essentially this allows the Customer to juggle vast amounts of data without the need to purchase expensive hardware.
Platform as a Service (PaaS)
A service provider provides all the hardware and software infrastructure needed to develop and run applications over the internet.
Software as a Service (Saas)
A service provider delivers software over the internet as a service. Instead of installing and maintaining the software, users access it through the internet. The service provider manages access, including security, availability and performance.
The Customer has less control over the security, privacy and integrity of the data uploaded to, stored on, received by and/or transitted through the Cloud Services because the Cloud Services are not on the Customer's premise behind its own firewalls. A Customer should protect itself from risks relating to
data privacy
data security
data availability
in a contract with the Service Provider.
rights does a service provider have related to the data? In a contract, the Customer can limit the service provider's use of the data to only as necessary to perform its obligations. It is also possible to require that the service provider encrypt the data.
will the facilities for receiving, storing and transmitting the data be located? A Customer should want the facilities to be located in a country that has strong data privacy and security legislation, such as the United States. In a contract, the Customer may require that the data centers used for storing its data be located in the United States only, unless permission from the Customer is received.
see next slides...
For more information, visit Intuitive Edge: www.in2edge.com
this is a "cloud"
Full transcript