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Transcript of Telecommunications
Interpersonal relationships - people feel isolated and unable to form strong networks
Managers feel they loss control over their subordinates
Unable to gain personal growth through informal guidance
Difficult to distinguish work and personal time
Work life balance
Technical difficulty emerges when there are uncontrollable outside influences
Improvements within Product Categories
-Base Transceiver system
-Software Development Service
-Online Critical Operations Support Systems
On-Time delivery measurement
: Timeliness of the delivery of products & services. Estimates the efficiency of order submissions, file retrievals, and communication between clients or employees.
: the average of all eligible data submitted over six months. This information is compared to all others within the same industry as the organization.
Quality Improvement Methods
-Models: ISO 9001, TL9000, O-Span
-Measure Quality, Performance, and adaptability with future technologies.
-Data is submitted/stored/measured based on guidelines paralleled to:
technology changes & customer expectations.
-100 company's within one industry, showing the increases and decreases of uses and efficiency.
-As telecommunication develops, people become more proficient with new software and technologies:
support systems & sub-assemblies decrease in necessity.
-Users become more self sufficient.
-Alvin Chen -Cindy Wang -Dalton Roth
-Greg Chen -Hershal Solanki -Jonathan Melogno
Changing of Telecommunication Services
The World is embracing a shared infrastructure
power of cloud storage
Services are becoming "people-centric", but device and network agnostic
multi-device per person
potential to connect over 50 billion devices by 2020
Services, not just devices, will be mobile
remote access to store, retrieve, and consume content on the go
mergers of services
Candidates for Future-Generation Systems
new RAN structure --> reduced cost
Intelligent Transport Systems (ITS)
contribute much to solving problems such as traffic accidents and congestion
adaptive array antennas (AAA's)
Radio over Fiber (ROF)
advancement in R&D by transmitting through optical fiber
3G + Wifi capabilities
Create a separate workspace
Organizational expectations and policies of all employees must be made explicit
Rules and regulations
Work Standards and requirements
Cohesiveness for all members of the organization
Feeling apart of the organization
Interaction with other members
Overview of Telecommunications
- Communication at a distance by technological means
- evolved to the merging of voice,data, video, image, and wireless communications tech with PC and microelectronic tech to facilitate communications, deliver entertainment, information, and other services.
Telecommunication in the work place
lower stress levels
lower work-family conflict
electronic communication may hinder good feedback reception
Feel sense of isolation, can cause
Coworker jealously can cause contagion
Job Characteristics Model
"You've instilled a telecommuting program, but how can you ensure its success?"
1) Management Methods:
Set performance goals which helps sets targets for the employees
Managers can then conduct performance reviews
Managers unwilling to change their management style will result in a failure of the telecommuting program
2) Organizational Support:
Support of higher-level management is important
Degree of executive "buy-in" can reflect success
CEO of Yahoo!, Marissa Mayer, recently mandated that all employees report into the office rather than work from home.
"People are more productive when they're alone, but they're more collaborative and innovative when they're together. Some of the best ideas come from pulling two different ideas together." - Marissa Mayer
"If productivity and collaboration are really the issue, then Yahoo!'s problem isn't employees working from home, but a poor management structure that hasn't been challenged to actually manage telecommuters well."
AT&T has developed a program that allows 30,000 employees nationally to telecommute on a regular basis. Results of a 5 year study on the telecommuters:
AT&T Cost Savings & Productivity Gains
Real Estate Savings: $6,333,124
Productivity Gains Hour: $5,112,841
Productivity Gains Efficiency: $3,127,617
Costs - $3,205,507
Net Annual Gain: $11,368,075
-Primary tool for most employees in any organization is a computer
- Convenient communication