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UNIT 3 SELLING

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VERENICE HERNANDEZ

on 17 November 2016

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Transcript of UNIT 3 SELLING

UNIT 3 SELLING
WARRANTY
A representation, especially in writing, made by a seller or company to a purchaser of a product or service that a refund, repair, or replacement will be made if the product or service proves defective or unsatisfactory, especially within a given time period.

PRICE
A representation, especially in writing, made by a seller or company to a purchaser of a product or service that a refund, repair, or replacement will be made if the product or service proves defective or unsatisfactory, especially within a given time period.
QUALITY
An inherent or distinguishing characteristic; a property
DISCOUNT
To sell or offer for sale at a reduced price
DELIVERY
Something delivered, as a shipment or package.
*Pay attention and listening carefully and don´t say no before the other person stop talking.
*Offer alternatives.
*Show sympathy, show that you genuinely wanted to help.
*Be as clear as possible to avoid misunderstanding.
*Avoid long reasons and excuses.
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