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First American Training

New Agent Training Presentation

Marie Pilon

on 22 September 2015

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Transcript of First American Training

First American Home Warranty
Benefits of a Home Warranty
What is a Home Warranty?

For Real Estate Agents, this means, a home
warranty will also lessen the risk of costs
and delays during the selling process as well
as reduce your after-sale liability. And, less
problems for the clients means more future
referrals for agents.
What is Covered?
Air Conditioning
Water Heater
Plumbing Stoppages
Cooktop/Oven range
Built-in Microwave
Garbage Disposal
Trash Compactor
Garage Door Openers
Attic and Exhaust Fans
Whirlpool Bath
And more....
What is Not Covered?
Items known to have been defective prior to the start of coverage.

Items that have failed due to improper installation.

Items that have been damaged

Failures caused by acts of God--Flood, fire, wind, etc.

Structural items such as roof, foundation, windows, etc.
Who typically buys a warranty?
Sellers can offer a home warranty as part of a listing agreement.

Sellers can agree to buy a home warranty during the negotiation process.

Buyers can request that the seller pay for a warranty as part of an agreement of sale.

Buyers can purchase a home warranty at the time of a home purchase.

Agents can buy a warranty for seller or buyer clients in a transaction.

Any Existing homeowner can also buy a home warranty.
Provides repair or replacement coverage for systems or appliances that fail due to normal wear and tear.
1-year residential service contract
Claims Process
1. Call customer service to place a claim.
2. First American sends a work order to a tech
3. The tech calls the homeowner to schedule an appointment
How do I place an order?
You can place an order online 24 hours a day,
7 days a week
You can call First American's New Orders Department during regular business hours at 800-444-9030
What if I have a question?
Contact Information
Protection from potentially
huge, costly system or appliance
repair and replacement bills.

Just one event could literally
wipe out your
hard-earned savings.
Home buyers can move in with
confidence knowing that their budget and new
home is protected against unexpected mechanical failures. They’ll also get the convenience of having
live service representatives available to them
24 hours a day, 365 days a year.
Home sellers can sell with
confidence. Having a First
American home warranty as
a special feature on the home
will give it a competitive edge
over other homes on the
market. Buyers will have more
confidence in the home and
there is usually less negotiating
in getting closer to the asking
First American Home Buyers Protection Corporation makes
no express or implied warranty respecting the information presented and assumes no responsibility for errors or omissions. First American, the eagle logo, firstam.com, and First American Home Buyers Protection are registered trademarks or trademarks of First American Financial Corporation and/or its affiliates.

©2014 First American Home Buyers Protection Corporation. All rights reserved.

The following presentation is for informational purposes only and is not and may not be construed as legal advice. First American Home Buyers Protection Corporation is not a law firm and does not offer legal services of any kind. No third-party entity may rely upon anything contained herein when making legal and/or other determinations regarding home warranty practices. You should consult with an attorney prior to embarking upon any specific course of action.
Full transcript