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Interpersonal Comm: Chapter 1

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by

Pamela Gerber

on 1 September 2016

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Transcript of Interpersonal Comm: Chapter 1

Interpersonal Communication
Interpersonal Communication
Process through which people:

Communication:
Context
(situational factors affect shared meaning)
PRINCIPLES OF IPC
Agenda
The communication process
Context
Goals & Relationships
Identity
Principals of IPC
Communication Competence
Activity!
COMMUNICATION COMPETENCE
the impression that communicative behavior is effective & appropriate
Enhance Competence:
knowledge
skills
motivation
- effective/appropriate messages
- techniques, guidelines
- unlearn old ineffective behaviors, learn new behaviors
Effective/ Appropriate

traits & characteristics that taken as a whole distinguish you from others
PERSONAL IDENTITY
3 facets:
who you think you are
who you want others to think you are
who others think you are
Functions
relationship:
a set of expectations that two people have for their behavior, based on a pattern of interaction
communication creates, maintains, modifies, and ends relationships
Symbol Using



Meaning Making
Verbal:
words, phrases- written, spoken
Nonverbal:
gestures, facial expressions, eye contact, posture, touch, paralanguage, personal appearance
Hi
ENCODE
into
MESSAGE
(verbal/
nonverbal)
Channel:
words, gestures, text
DECODE: interpret, add meaning
SHARED MEANING!
NOISE
internal, external, semantic
Physical Context
– where communication takes place, the environment, the distance between participants, seating, time of day
Social Context
– the nature of the relationship
Historical Context
– the background, previous comm/conversations
Psychological Context
– moods & feelings
Cultural Context*
– meaning of words, nonverbals, beliefs, values, attitudes, social hierarchies, religion, notion of time, and roles of the participants
Medium/Channel-
F2F, technology
Feedback:
response
Meet Social Goals


Manage Relationships
serious, trivial
pass time, information, persuade
Activity!
I really
need a mouse
Groups: 2-3 people
Draw an interaction where Shared Meaning is not achieved (a miscommunication)
Verbal or Nonverbal/ F2F or mediated
Use dialog boxes and thought bubbles
Identify factors of miscommunication & how to improve
Effectiveness:
achieving goals, getting results
Appropriateness:
rules, norms, ethical
rules:
prescriptions, proscriptions (what to do/ what not to do)
norms:
acceptable, accepted
ethics
* you can be effective without being appropriate and vice versa
express, interpret, & coordinate messages to create shared meaning
meet social goals
carry out relationships
manage personal identity
Communication is:
indexical
3 aspects can be measured during an exchange: 1) level of trust; 2) degree of intimacy; 3) who has control
transactional
co-create meaning
situated
context affects how messages are produced, interpreted, & coordinated
continuous
always sender/receiver
irreversible
no takebacks
Full transcript