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Transcript of Nonverbal Communication
Can make you a better verbal communicator.
Public policy decisions Nonverbal Communication & the Individual Non Verbal Communication: Prejudice, and discrimination How often do people make a snap judgment or generalization based on appearance?
Prejudice and Discrimination
Example: story of the Sikhs shooting, Avtar Chiera, from Phoenix Arizona
Not smiling at people when they walk into a room
Not acknowledging people’s presence
Not touching their skin when we give them something
Avoiding someone when walking down the street or crossing to the other side Ethics go hand in hand with Verbal and nonverbal communications
Example: a liar can lie by not saying anything, but by avoiding the truth they are still lying
Nonverbal behaviors can reflect your real attitudes, beliefs, and feelings
Nonverbal behaviors insult, ridicule, or demean others
You would want anyone to observe your nonverbal communication Ethics and Nonverbal Communication: Make sure verbal communication is congruent with the nonverbal
Analyze the content
Recognize others’ nonverbal messages don’t always mean the same as yours
Ask for additional information if you don’t understand
Be aware of individual, contextual, and cultural factors that influence meaning Improving your nonverbal communication skills: Non Verbal Codes 1. Kinesics- Study of non verbal communication including gestures, posture, movement, facial expressions and eye behavior. Vocal aspect of non verbal communication (Rate, Volume, Pitch) oral but not verbal.
Voice Quality and Vocalizations Example: How they sound not what they say. Paralinguistics Time and Space Study of the communicative function of touch.
General Types of Touch:
Professional or functional
Demand Touching Haptics Influences how we perceive others & how we are perceived. Appearance & Artifacts Communicating information: help to clarify verbal messages & reveal attitudes and moods
Regulating Interaction: help manage turn taking during conversation
Expressing & Managing Intimacy: to help convey attraction and closeness
Establishing Social Control: to exercise influence over other people
Signaling Service-Task Function: to signal close involvement between people in personal relationships & context. Functions of Nonverbal Messages Alberts, J. K. (2007). Human communication insociety.
(2nd ed.). Boston: Pearson Education, Inc.