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Customer Service

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by

Cindy Enoch

on 27 March 2013

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Transcript of Customer Service

"Customer service means..." World-Class
Customer Service
PART ONE Communication
and
listening Customer
Service World-Class
Customer Service
PART THREE

"Customer service means..." Ronn Grace
Eliana Campo
Rick Murray
Dana Moseley
Cindy Enoch
Stephanie Williams World-Class
Customer Service
PART TWO World-Class
Customer Service
PART THREE How do you build a customer-driven workforce? Personal attitude SHARE Why is there not simply
ONE
common definition
of customer service? Activity
Assemble the phrases in a way that completes the prompt
"Customer service means...".

When complete, each group should have seven (7) sentences, each providing a definition of customer service. Each phrase must create a complete, logical sentence when added to the prompt "Customer service means ____".
CUSTOMER SERVICE
means different things to
different people Answers Each group should create seven (7) sentences. ALL phrases must be used. Each phrase can only be used ONCE. The group to correctly assemble the greatest number of sentences in 10 minutes will be the winner. Raise your hand when complete and we will review your answers before declaring a winner. Do not alter the phrases - use as given. DOING ordinary things extraordinarily well. GOING beyond what's expected. ADDING value and integrity to every interaction. BEING at your best with every customer. DISCOVERING new ways to delight those you serve. SURPRISING yourself with how much you can do. TAKING care of the customer like you would take care of your grandmother. Customer service means... Tschohl’s Key Principles How do you build a customer-driven workforce? Listen...really listen Tschohl’s Key Principles How do you build a customer-driven workforce? Tschohl’s Key Principles How do you build a customer-driven workforce? Communication skills Tschohl’s Key Principles How do you build a customer-driven workforce? Performance Tschohl’s Key Principles
Practice habits of courtesy Customer needs
and
professionalism How do you build a customer-driven workforce? How do you build a customer-driven workforce? Vernon Hill John Tschohl Answers DOING ordinary things extraordinarily well. GOING beyond what's expected. ADDING value and integrity to every interaction. BEING at your best with every customer. DISCOVERING new ways to delight those you serve. SURPRISING yourself with how much you can do. TAKING care of the customer like you would take care of your grandmother. Customer service means... Because
CUSTOMER SERVICE
is more than just a phrase...

it’s a way of life and requires ACTION. What does it
mean
to you? a sentence from your team
or
a sentence that means something to you. http://www.pandora.com/#/station/play/1344036601805289473
Full transcript