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Evaluation

Levels of performance measurement CSC is tracking
by

Melissa Ladd

on 15 April 2010

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Transcript of Evaluation

Levels of Performance Measures Access
(Did they use it?) Satisfaction
(Was it useful? Did it make a difference?) Return on Investment Web stats

Training participants 184 visits/day
6 page views/visit
Top 5 states FL
CA
MD
TX
VA When user contact information is available... via
web registration
mailing lists
product testing groups
survey
focus group
call them
poll them on webex
track unsolicited feedback (kudos) When user contact info is not available... pop-up survey on website in out : Now are you dizzy??
Full transcript