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The International Customer Lounge activitie's 2013

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by

Marine Raharizonina

on 17 February 2014

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Transcript of The International Customer Lounge activitie's 2013

The International Customer Lounge activities in 2013
People
The ICL Backstage
Key figures
8 901 visitors
980 visitors at the EcoStruxure Demo Center
France
China
Russia
USA
Norway
Top 5 countries
VIP Welcome
105 visits
1160 guests
Top 3 countries:
China
Russia
USA and Norway
Top 5 biggest companies*
Saudi Electricity
Lukoil
Microsoft
Posco
Cote SAS
Contents & Demos
6 evolutions
Wiring Devices furniture
Weather Sentry Online
Energy Operation "Retails"
Hive Energy Display
EcoStruxure Demo Center
Flexible Distribution: New Pacis Demo
2 major evolutions
2 new demonstrations
Efficient Home,
the
Cocoon
Building and Security Management: brand-new office Building Demo
Ambassadors
29 graduated
12 under training
29% visits led by the Ambassadors
The ICL Ambassadors program
5 sessions since 2011
20 hours of training
6 training modules
They work for:

Partner business
Energy
Global solution
Industry
IPO
Marketing
Finance
Connect Trophies
International Customer Lounge Ambassador
Program won the Gold Trophy - Global function group, connect people category, the Semi-final
Session 1 and 2
Session 3
Session 4
Session 5
Events
MegaPro Activ: 3rd Edition
Event Energy Management Day
ISO 50001
Global FM: 5th edition of
World FM Day
Family Day Event
Invensys Event : the first visit at the ICL
28 Events
EcoXpert
: First National Conference
Pro Mexico
: Mexican Government's visit
MegaPro Activ
: 3rd and 4th Editions
VMWare
for the Club Expert meeting
Global FM
: 5th edition of World FM Day
Paper Industry
: Energy efficiency and the paper performance
D5X Event
: innovative solution of property optimization
Club Energy Finance
Collective Health
CoreNet Event
...
Experts
75 Experts
40 Training Sessions / 300 trainees
100 Contributions to support events
Joyce Roque
ICL Hostess

The ICL Team

Tracy Chi Xiaoyun
ICL Operational Development

Isabelle Malinconi
VP Campaign Management

Marine Raharizonina
Communication
Project Manager

Sébastien Martinez
Show Room
Systems Manager

Isabelle Zhang
Global VIP Welcome & ICL BD

Mary-Donna Puse-Constandache
ICL Operations
& Events Manager

Christophe Dondon
ICL Technician

Chantha Om
ICL Hostess

9 002 cups of coffee
2 000 pens distributed
800 cleaning hours
15 video projectors and 22 screens
2400 hours projection per machine
Gallery
* approved by bFo
And...
- 7 %
energy consumption
Full transcript