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Quinn Fisher

on 30 September 2014

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Transcript of Listening

The Nature of Listening
Components of Listening
mindful Listening is composed of five separate elements
Listening is...
Listening is the most frequent and important form of communication and is often considered a more valued skill than speaking.

The Challenge of Listening
By: Joseph browning , Quinn Fisher, Averie
5 Elements
of Listening

Listening is the process of making sense of others' spoken messages.
Hearing is the physical process of receiving the message and is automatic, unlike listening.

Mindless listening occurs when we react automatically and routinely, without mental investment, to messages.
Mindful listening occurs when careful and thoughtful attention is paid to messages received.
Listening occurs when the brain reconstructs sound waves and gives them a meaning
Hearing the process in which sound waves strike the ear drum and cause vibrations that are transmitted to the brain.
The difference between Hearing and Listening is...
Mindless Listening is...
For Example:
Mindful listening is also know as active listening
Reasons for Listening
Reasons for listening vary, and each reason requires a different set of attitudes and skills.
To Understand
To Evaluate
To Build and Maintain Relationships
To Help Others
The most obvious reason to listen is to understand and retain information. Listening fidelity is a term used to describe the degree of congruence between what a listener understands and what the message-sender was attempting to communicate
One example of understanding would be:
Grasping advice from your coach so you can do better in your sport
To evaluate is a means to judge the quality of the message.
One example of listening to evaluate is:
When a sales person makes a pitch, a good shopper evaluates the pro's and con's of the purchase.
Building and maintaining relationships occurs through effective and active listening, according to research.
One example of listening to build and maintain relationships is:
Parents listening to their children in order to build a good relationship
When people listen to others with understanding and concern, they can gain different and useful perspectives for solving problems.
One example of listening to help others is:
Hearing is the physiological aspect of listening.
Attending is the psychological process of listening and is part of the process of selection.
Understanding is composed of several elements: awareness of the rules of the language, knowledge of the source of the message, and mental ability.
Remembering is the ability to recall information.
Responding is the final step of the listening process and involves offering feedback to the speaker.
Listening is a challenge. There are obstacles to overcome when listening carefully is the objective.
Common Barriers of Listening
1.) Pseudolistening is an imitation of actual listening.
2.) Stage hogging is when listeners are interested only in expressing their ideas and don't care about what anyone else has to say.
3.) Selective listening is when listeners respond only to the parts of a message that interest them
4.) Filling in gaps is what people do when they like to think that they remember a whole story and manufacture information to complete the picture.
5.) Insulated listening is when someone fails to hear or acknowledge something in a message.
6.) Defensive listening is when someone takes innocent comments as personal attacks.
7.) Ambushing is listening carefully but only to gather information to later use it against the speaker.
Listening is not easy, and there are several barriers to listening such as...
1.Information overload is a result of a barrage of messages; people often choose to listen mindlessly instead of mindfully.
2.Personal concerns can hinder listening; people are often distracted by matters of more immediate concern than the messages others are sending.
3.Rapid thought can get in the way of careful listening because our minds are active; the brain works faster than a person can speak
4.Noise presents both physical and psychological distractions.
Bad Listening Habits
Not all listeners receive the same message; people bring personal perspectives and experiences into every interaction, and people can never completely understand each other.
Types of Listening Responses
Of the Five components of listen previously described, its responding that lets us know if other are truly tuned into what we are saying.
Silent listening is staying attentive and responsive non-verbally.
Questioning occurs when the listener asks the speaker for additional information. Some questions are sincere, that is, aimed at understanding others, whereas counterfeit questions are disguised attempts to send a message rather than receive one.
Paraphrasing is feedback that restates the message the speaker sent.
1.Paraphrasing factual information includes summarizing facts, data, and details during personal or professional conversation.
2.Paraphrasing personal information includes thoughts, feelings and wants.

Empathizing is a response style used to show that the listener is identifying with the speaker.
Supporting responses reveal the listener's solidarity with the speaker and reflect the listener's feelings about the speaker; they consist of the following types: agreement, offers to help, praise, reassurance, and diversion.
Analyzing is when the listener offers an interpretation of the speaker's message.
Evaluating responses are when the listener appraises the speaker's thoughts or behaviors
Advising is the most common reaction to another's problem and may be helpful or harmful
The appropriate listening style to use depends upon the situation, taking into consideration the situation, the other person, and yourself.
Answers for Review Questions
1.Listening involves the passive act of hearing.
a. True
b. False
2.Paraphrasing is feedback that repeats the exact message you thought the speaker sent.
a. True
b. False
3.A stomachache is which barrier to listening?
a. hearing problem
b. information overload
c. personal concerns
d. rapid thought
e. noise
4.Your friend just told you he’s upset that his boss cut his hours. You respond, “So, it sounds like you’re really frustrated that your boss is going to reduce your schedule.” This is known as:
a. using gestures, nods, and facial expressions to respond to the speaker.
b. paraphrasing or restating, in your own words, the message you think the speaker just sent.
c. repeated use of questions.
d. mentally questioning the speaker’s intentions and arguments.
e. all of the above

5._____________ represents the “less reflective/more evaluative” end of the listening continuum:
a. questioning.
b. paraphrasing.
c. empathizing.
d. analyzing.
e. none of the above
6.Which of the following is not one of the five components of listening mentioned in your text?
a. hearing
b. attending
c. understanding
d. comforting
e. responding
7.When listeners say, “I’ve been though that, myself,” they are using which listening response style?
a. silent listening
b. paraphrasing
c. supporting
d. analyzing
e. evaluating
8.When offering advice it is important to be sure:
a. the advice is offered in a sensitive manner.
b. the speaker is ready to accept it.
c. the speaker won’t blame you if it doesn’t work.
d. all of the above
e. a and b only
9.The difference between an empathizing response and a supporting response is:
a. an empathizing response is confusing.
b. a supportive response is less effective.
c. an empathizing response is more evaluative and directive.
d. an empathizing response causes you to envision yourself in the other person’s situation.
e. none of the above
10.Which is not an example of a counterfeit question?
a. questions based on unchecked assumptions
b. questions that carry hidden agendas
c. questions that are open-ended
d. a and b only

Sincere Questions: Aimed at understanding others
Counterfeit Questions:
Disguised attempts to send a message, not receive one
Open Questions:
allow a variety of extended responses
Closed Questions:
Only allow a limited range of answers
Listening involves the passive act of hearing.

The correct answer was:
a. True.
Paraphrasing is feedback that repeats the exact message you thought the speaker sent.

The correct answer was:
b. False.
A stomachache is which barrier to listening?

The correct answer was:
e. noise.
The correct answer was:

b. paraphrasing or restating, in your own words, the message you think the speaker just sent..
The correct answer was:
d. analyzing
The correct answer was:
d. comforting.
The correct answer was:
c. supporting.
The correct answer was:
d. all of the above.
The correct answer was: d. an empathizing response causes you to envision yourself in the other person’s situation..
The correct answer was:
c. questions that are open-ended.
Your friend comes to with relationship troubles and you use your listening skills to help them find the right solution
Full transcript