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Business Continuity Plan

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Eimear Holland

on 4 September 2014

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Transcript of Business Continuity Plan

Business Continuity Management
'All organisations shall undertake business continuity processes which will enable them to deliver their services in response to an emergency and to maintain essential services to the public through a business disruption. Public sector organisations shall promote and encourage business continuity management.'
Would you know what to do?
The Buncefield Oil Depot, Sunday 11th December 2005
Power Outage
Sometimes the Worst Happens....
80% of organisations without a well structured recovery plan fail within 18 months of a major incident
Up to 90% of organisations that have a significant data loss fail within 2 years
43% of all organisations never recover from a disaster
Less than 50% of UK organisations have a Business Continuity Plan
September 11th - 58% of UK organisations were disrupted - 1 in 8 severely affected.
Business Continuity Planning -Why?
Reduce casualties and ensure safety of all our people
To minimise damage and loss
- Buildings, assets, work, environment, reputation
Risk Management
- Impact considered
Good Practice
- Best options - guidance
1st - Immediate Response
Evacuation Procedures - Campus Specific
Business Continuity Plan
In the event of an Emergency....
The Cheylabinsk Meteor Strike, Russia, February 15th 2013
Processes that help manage the smooth running of an organisation, ensuring continuity of critical functions in the event of a disruption and effective recovery afterwards

Civil contingencies act (2004) - requirement for emergency and business continuity plans
NI Civil Contingencies Framework (2005)
NI Civil Contingencies Framework (Dec 2005)
Our Commitment
"South West College is totally committed to ensuring that in the event of an incident at the College, we will continue to provide a high standard of education and services for our students and wider community."
2nd - Holding Phase
Critical Incident Decision
3rd - Recovery
Business Continuity and other plans (Generic)
Critical Incident Plan Guidelines
A Priority at all times is to ensure the safety of students and staff and thereafter College property
The Duty Manager and Campus Manager/Director should be notified immediately
There are specific guidelines that may need to be followed
Critical Incident Response Team (CIRT) - Who?
Critical Incident Control Centre - Where?
Enniskillen - Fairview
Enniskillen - Killyhevlin
Reception Ground Floor
Reception Main Entrance
Reception Ground Floor
Reception Ground Floor
Reception Ground Floor
Phase 1
Phase 2
Phase 3
Emergency Evacuation
Notify Key Personnel
Emergency Services
Assess scope and size
Incident Log
"All Clear"
Review and Reflect
Critical Incident Response Team
Control Centre
Emergency Equipment Kit
External Agencies
Incident Action Log (Appendix A)
Checklist (Appendix B)
12 Step
Emergency Contact Nos
All details relating to incidents should be recorded (including costs, which may need to be passed on to the College insurers)
Media liaison must only be carried out with the prior agreement of the Director
Support and/or counselling may be required for any affected parties, both during and following an incident
Staff may be involved in a debrief session or investigation
The finding of any investigation should be considered and where identified, improvements made
Staff and students should be notified of actions taken to prevent a reoccurance where possible.
Alternate Location
Library Conference Room
Interserve Office
Gallery Restaurant
Room MG10
Dutch Barn
Bomb threat or suspicious package
Communicable or
notifiable disease
Flood or adverse weather conditions
Security incident,
serious vandalism
or theft
Critical Incident Plan- Specific Guidelines
May include....
Director/Campus Manager/Senior Manager
Head of Department/Deputy Head of Department
Estates Officer/FM Building Officer
ILT Representatives
Fire Wardens
Trained First Aid Representatives
Marketing Representative
AN Other(s)
Gas leak, fire or
chemical spillage
others include:
Event of someone dying
Major services failure
Recovery Plan
Prepared within 1 week
Damage Assessment &
Relevant Information
Sub- Sections
Realignment of
Approval of Plan
Review and
Business Continuity Communication Issues
Media Liaison
Staff Communication: What has been done? What is planned?
Alternative communication facilities: Emergency contact service
Notify students of Emergency arrangements
On-going communication obligations
Business Continuity Education Process Issues
Relevant managers assess the disruption
Consider alternatives: Suspend, work placement, re-arrange, e-learning, other Colleges, other facilities, temporary arrangements
Examination arrangements
Student portfolios
Establish new timetables
And it can happen here too....
Business Continuity -Building Considerations
Building/Site Safety and Security
Risk Assessment
Evaluate extent of damage
- Professional advisors, photographs, timescales.
Establish remaining facilities on site
- Classrooms, specialist areas, workshops, toilets, offices, services, car parking, other facilities.
Temporary accommodation decisions
- relocation/part relocation off site in locality
- provision of temporary accommodation on site
- relocation/part provision on another campus
-use of external premises
Use contacts
Other issues.....
instigate welfare support
financial expenditure systems
Reinstatement of administration processes
Ongoing action and review
Final Report
General Points - Focus on....
Ensuring safety of students and staff
Limiting Damage
Protecting Reputation
Continuing Operations
Key Learning
Use your
common sense
Don't Panic
Be Prepared
Be Aware of
and Arrangements
The End
Thank you for your attention.
Any Questions?
Business Continuity Risk Management - College wide
An accident or violent incident
IT or telecoms
system failure
The meteor gave off a bright light and everyone in offices and schools rushed to the windows to catch a glimpse. It exploded before impact resulting in shattering the windows in around the people, injuring hundreds and resulting in mass panic
Business Continuity Planning
Today's Session....
Context and introduction
Business Continuity Framework
Key aspects of SWC Business Continuity
Critical Incident- Practical Considerations
Recovery Planning
Business Continuity Risk Management

AIM- to develop awareness of College Business Continuity Plans and associated policies
Business Continuity Management is......
Holistic in approach
Provides organisations with review processes
Helps organisations to understand what is critical
A proven method for dealing with the unexpected
Helps to build RESILIENCE
-The ability to withstand or recover quickly from difficult conditions
How to deal with an incident?
Avoid it in the first place
Quickly resolve and address crisis before it escalates
seek possible ways to turn it into an opportunity
Make a mess of it
Recovery Mode
Business Continuity
Specific future plans
Critical Incident Response Team
Should be: Small but effective
Expanded as required
Decisive Leadership
Log all decisions
Trained/Familiar with Business
Continuity Plans
Phase 3 - Business Continuity
Policy Statement, Aims and Objectives
Scope - to provide a structured framework for recovery in the event of an incident
3 Phase approach
Recovery Plan
Recovery Co-Ordination Team
Other Policies/Procedures/Plans
- Depending upon incident
Business Continuity - Risk Management
Factors which are not managed correctly or if not responded to in a timely manner, could impact negatively on the College
Risk Treatment
Reduce the likelihood of disruption
Shorten the period of disruption
Limit the impact of disruption
AN Other
Emergency Boxes
Consider Business Continuity Risk Management at a Departmental/Sectional level as part of normal risk management
Maximum tolerable Period of Disruption
There are five different classes of fire and these are classified according to the combustible material being burnt.
There is no such thing as an electrical fire: the fire will be one of the five classes which included electrical equipment.
Classification of fires
It is vitally important that the right extinguisher is used on the right sort of fire or the consequences can be very severe. Imagine using a water extinguisher on a piece of electrical equipment?!

Under the European Standard (EN 3) the whole body of the extinguisher must be red although a small coloured area, 5%, is permitted to show what the extinguishing medium is.

Modern types of Water extinguishers are now discharged in ‘droplet’ form. This is so if the water hits electrical equipment the chances of an electrical shock occurring by the charge going back up the jet of water and harming the person using the equipment is greatly reduced.
Types of fire extinguishers
Dry powder extinguishers can cause residual damage in offices. The particles get in to computers and electrical equipment and can seriously damage them internally.

When using a CO2 extinguisher DO NOT hold the ‘horn’ of the extinguisher. When discharged this becomes very cold and cause skin to stick to it causing ‘freezer burn’.

Halon is now being replaced with environmentally safer alternatives. Previously used predominantly in computer server rooms.

Fire blankets are used to smother a fire, eliminating the oxygen supply.
The unexpected can and does happen.....
In the event of an Emergency...
Business Continuity Plan
Full transcript