Loading presentation...

Present Remotely

Send the link below via email or IM


Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.


Quality Healthcare

Strategic Planning, Performance Improvemnet, and Information Systems

Amy Cruchelow

on 7 March 2014

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Quality Healthcare

A closer look at
Strategic Planning...
Strategic planning is used to prepare for future goals and possible issues that may arise whether is in a profit or not profit organization; it becomes the building block on how the organization will be successful.
Why is it important to build green?
Amy Cruchelow
Managing in Health & Human Services
Lilia Chavarria
February 3, 2014
Does building green cost more?
I. Strategic Planning

II. Performance Improvement

III. Information Systems
What is Quality Health Care?
*All images retrieved from Prezi Google clip art search
Quality Healthcare

For patients to receive quality care and the medical facility to maintain an operable business there are many techniques can be used. These three things include strategic planning, performance improvement, and information systems. This paper will describe in detail what each of these techniques is, and how they work together to ensure quality when it comes to the delivery of health care services.
Step in which the (SWOT)
strengths, weaknesses, opportunities, and
threats are evaluated and analyzed (Baack & Fischer, 2013).
I chose the topic of how Strategic Planning, Performance Improvement, and Information Systems all work together to improve and ensure quality health care. There are many interesting and impressive things that go on behind the scenes that make an organization successful that are not seen by onlookers. But in order for an organization to be successful they need to provide quality care. Along with Strategic Planning, Performance Improvement and Information Systems are fundamental to an organization.
The strategic planning process involves the completion of four primary tasks:
1. Analysis and Diagnosis
2. Generating strategic
3. Strategy evaluation
and choice.
4. Strategy implementation
The task of generating strategic alternatives are important. It involves taking a look at alternative strategies that can be incorporated that will one of three things as cited in our text “(1)create growth, (2) achieve stability or slow growth, and (3) cope with decline or a more unfavorable environment (Thompson, Strickland, & Gamble, 2005).” (Baack & Fischer, 2013, sec 4.3).

Baack, D. E. & Fischer, A. (2013). The essentials of managing in the
healthcare industry. San Diego, CA: Bridgepoint Education, Inc. Retrieved from https://content.ashford.edu/books/AUHCA340.13.1/sections/sec4.3?search=technology%20and%20strategic%20planning#w37156
Blumenthal, D. (2012). Performance improvement in health care--seizing the
moment. New England Journal Of Medicine, 366(21), 1953-1955. Retrieved from http://ehis.ebscohost.com.proxy-library.ashford.edu/eds/detail?vid=2&sid=6573893b-370e-49ed-88ca-372b9e359a49%40sessionmgr4003&hid=115&bdata=JnNpdGU9ZWRzLWxpdmU%3d#db=c8h&AN=2011561777
Lerro, A. (2012). Knowledge-based perspectives of innovation and performance
improvement in health care.
Measuring Business Excellence
, 16(4), 3-13. doi:10.1108/13683041211276401
Schidlow, D. V. (2008). Strategic Planning in Health Care: The Results Are Everything…Or Are
Physician Executive
, 34(2), 32-34. Retrieved from http://search.ebscohost.com.proxy-library.ashford.edu/login.aspx?direct=true&db=bsh&AN=31231096&site=eds-live
Thompson, S. M., & Dean, M. D. (2009). Advancing Information Technology in Health Care.
Of The ACM
, 52(6), 118-121. Retrieved from http://ehis.ebscohost.com.proxy-library.ashford.edu/eds/pdfviewer/pdfviewer?sid=4dac6237-5dea-4c05-82b0-cbc07f73b8ae%40sessionmgr112&vid=5&hid=4210
Varkey, P., & Bennet, K. E. (2010). Practical Techniques for Strategic Planning in Health
Care Organizations.
Physician Executive
, 36(2), 46-48. Retrieved from http://search.ebscohost.com.proxy-library.ashford.edu/login.aspx?direct=true&db=bsh&AN=48364927&site=eds-live
World Health Organization (WHO). (2006). Quality of Care: a process for making strategic choices in
health systems. Retrieved from http://www.who.int/management/quality/assurance/QualityCare_B.Def.pdf
Strategy “is a critical step in institutionalizing innovation, creating a vision, a target which if achieved will create products that outperform and provide a distinct market position. The success of companies breaking the rules of their industries through innovation and become a dominant player has been well-documented ([21] Hamel, 1998; [28] Kim and Mauborgne, 1999)” (Lerro, 2012, para 15).
1. Analysis and diagnosis
In order to effectively determine if the strategies are beneficial an examination of the PROS and CONS should be evaluated.
1. Analysis and Diagnosis
2. Generating Strategic Alternates
3. Strategic Evaluation and Choice
4. Strategic Implementation
Strategic Planning, Performance Improvement,
and Information Systems
Once the strategy is formulated it is then time to set up an action plan on how everything is going to fall into place and be implemented (Varkey & Bennet, 2010). It is important for the management team to keep in mind the final outlook; look at the mission statement. "A good plan is concise, achievable and resonates intuitively with constituencies, and is eminently within reach" (Schidlow, 2008, pg 14).

Before strategic planning begins the CEO or management team need to look their vision and goal. Sometimes the It is important for the management team to look at their values and what they vision for the organization. Often in times of crisis the small things are often overlooked. “How can boards and administrations make the tough choices if they don't know what their organizations stand for…It causes every business to ask themselves..What is it we are really all about…What is our fundamental, core purpose as an organization?" (Green, 2009, pg 2).

It is often known as a task that becomes very ritual but needs to be accomplished even though often in healthcare there are a lot of funds that go into strategic planning and not a lot of money is seen in return, this meaning they are grossly underutilized (Varkey &Bennet, 2010).
With each innovation of technology and the more research that is conducted, expectations become greater. It is imperative that our healthcare professionals are knowledgeable in order to provide the most updated quality care.

Strategic Planning: IT’s Role in Strategic Planning Key to Success. (2010). Retrieved from: http://businessfinancemag.com/site-files/

The companies that are willing to embrace technology that is needed for strategic planning are often the most effective overall. It ultimately gives them the ability to offer more services and make better decisions, which improves quality of health care (Strategic Planning: IT’s Role in Strategic Planning Key to Success. (2010).

Advancing Information Technology in Health Care (2009) describes that in the past ten years healthcare organizations have increasingly implemented information systems to improve many areas of the organization such as patient scheduling, laboratory reporting, medical record keeping, billing, and accounting (Thompson & Dean). These advancements not only aid the organization in the advancement of care to its patients but also helps the organization.
WIthin the article it states that in 2005 many healthcare organizations introduced Decision support systems (DSSs). The purpose of these systems were to help accomplish the goal to manage the patient flow thought the organization. Windham Community Memorial Hospital (WCMH) in Willimantic, CT implemented a DSS and their results were astonishing to how it can improve the quality care to patients (Thompson & Dean, 2009).

WCMH often to turn way ambulance calls and send them other hospitals because of the lack of hospital beds, due to an overcrowding issue. This is often a major issue throughout the healthcare field.
Result with Implementing a Decision Support System (DDS):
By developing and implementing a system in how the hospital keeps track of their patients at all times, they were able to decrease the patient's stay in the ER by 50 percent. "With a total of 86 inpatient beds at WCMH, the DSS maintained patient flow as bed utilization approached 95%. Prior to the DSS, delays occurred when bed utilization was as low as 75%" (Thompson & Dean, 2009, pg 2). These results proves that IT not only help patients receive quality and faster of care, but also financial benefits for the hospital. The hospital no longer has to divert ambulances to other hospitals. Also the wait times are much less from the time they check into the ER before they are seen by a doctor.
In the article, Quality of care, it describes that there are six areas or dimensions of quality that a health system should seek to make improvements (WHO, 2006, pg 10).
A health care system needs to be
in the way they operate in order to reduce waste
is important.
It is important to the patient for their care to be done in a timely manner. This is related to the organization needing to be easily
The quality that a health care organization gives to the patient should not be different based on a patient’s personal characteristic such as race, ethnicity, geographical location, or socioeconomic status. The quality needs to be

A medical organization needs to be
In order to achieve the changes that were proposed in the Strategic Plan, it requires leadership and knowledge of the staff. One has to pay close attention to policies and the way things are done.
"Everyone in healthcare really has two jobs when they come to work every day: to do their work and to improve it" (Batalden & Davidoff, 2007, para 7).
Batalden, P & Davidoff, F.(2007). What is “quality improvement” and how can it transform healthcare? Qual Saf Health Care. 16(1) 2–3. doi 10.1136/qshc.2006.022046 Retrieved from http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2464920/
With all of the changes that have gone on in the United States, provide a wonderful opportunity for a quality health system. These changes include the Affordable, Care Act, the American Recovery and Reinvestment Act, and Health Information Technology for Economic and Clinical Act. They all allow the government to change and improve the way that health care is addressed. “The federal government should aim to reduce the rate of increase in national health expenditures per capita to the annual projected growth of the gross domestic product (GDP) per capita plus 0.5 percentage points by 2016 and to maintain that rate through 2021” (Blumenthal, 2012, para 4). In turn, this will reduce the health care expenditures by $893 in 10 years

Strategic Planning, Performance Improvement, and Information Systems all correlate with one another when it comes to providing quality healthcare. They all work together to play a part in operating a successful health care organization while ensuring patient and employee happiness, as well as financial stability for the organization.
“[A] health system should seek to make improvements in six areas or dimensions of quality” (WHO, 2006, pg 10).
“[A] health system should seek to make improvements in six areas or dimensions of quality” (WHO, 2006, pg 10).
Full transcript