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Matrix

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Tommaso Piccinno

on 9 January 2014

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Transcript of Matrix

Fabrizio Bracco
Tommaso Francesco Piccinno
Giorgio Dorigatti
Turning Variability into Emergent Safety:
the
Resilience Matrix
for Providing
Strong Responses
to Weak Signals
DiSFor, University of Genova, Italy
fabrizio.bracco@unige.it
piccinnotommaso@gmail.com
dorigattig@ormes.it
Which kind of event are we coping with?
Who has to respond to this event?
Low variability
High variability
Individual
Group
Organization
Signal variability
Response Provider
Low
High
Individual
Group
Organization
Step 1
Normal operation
Routine
Skill level
Step 3
Step 4
Central Step
Step 5
Step 6
Step 7
Step 8
Resilience is the ability of providing strong responses to weak signals
Weick and Sutcliffe, 2001
Predictable
Tractable
Known
Unpredictable
Novel
Intractable
Manageable variability
Verify and adapt procedures
Rule Level
Unpredictable events
High cognitive demand
Problem solving Improvisation
Knowledge level
Information sharing
Communication
Teamwork
Informal networking
Teamwork
Group problem solving
Adaptation of rule, task and practices
Verify new procedures

Training
Managing intractable information
Formal reporting
Creation of new procedures
(physical, normative, technological)
Adapt procedures and barriers

Re-organization
Monitoring
Receive feedbacks about
new procedures
Skill
Rule
Knowledge
Step 2
Responding to all the signals
Save energy and resources
Managing trade-offs
Which are the right signals to respond to?
Who has to respond ?
Let individual and group to manage autonomally with the problem
Manage the problem at organization level
How to enhance a resilient culture in Italian enterprices?
Italian Culture
Resilience Engineering principles
Mindfulness
Communication
Dynamic
Adaptation
Emergent
Resilience
Full transcript