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Transcript of Airbnb
Niche Marketing ->
to the adventurous community, those who seek a unique stay at others' homes, or to have others stay at theirs
New sources of supply
New user behaviors (demand side)
Strong curation mecanisms
Voted Best Company of the Year 2014
3. Content Marketing Strategy
Went live in 2012
Touristic guide for major cities around the world.
When it was launched only included 7 cities, now includes 21 cities around the globe.
Allows customer to familiarize with a city from the perspective of professional tour guides and locals.
1. Global Marketing
Airbnb launches first global ad campaign (2014)
Campaign launched in 9 countries
Ad links back to microsites that allow clients to pursue listings in native language.
Airbnb saw the home as an underutilized asset and now provides an international platform that is easy to use and has acquired trust that offers value to both sides of the market.
“Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions.”
Focus on quality and trust
Belong Together: "It’s a symbol for people who want to welcome into their home new experiences, new cultures, and new conversations." - Brian Chesky
Public relations & quick crisis management
Warren Buffet's child home
2. Belong Anywhere Campaign
Launched with Wall and Chain ad
"content has always been at the heart of our marketing activities. We strongly believe in the power of good storytelling, and in recent months we have evolved our strategy to place the focus on our community" - Dennis Goedegebuure
All transactions take place through Airbnb:
Guests pay Airbnb when they book
Airbnb releases the money to hosts 24 hours after guest checks in
Host service fee: 3%
Guest service fee: 6-18%
Value Added Tax (VAT) depending on location
How does it compare to a hotel room for the guest?
How does it compare to a long term rental for the host?
5. Social Media
strong presence on main social media platforms such as Facebook, twitter and instagram
Social media history when it released the world’s first crowdsourced Vine
Theme was “travel, adventure and finding your place in the world.”
4. Content Marketing Strategy Pt. II
Sheds more focus on the community.
Allows hosts and travelers to share their stories
1) Market Segmentation
2) Target Customers
3) Environment & Competition
Vacation: a unique way to stay. "A castle for a week"
Business: autonomy and comfort valued by businessmen and women. "An apartment for a night"
Extended travel: flexible residences with no binding contracts. "A villa for a month"
How could Airbnb further disrupt the travel industry? What features could they add to their product?
What value proposition category do you think Airbnb falls under? (More for more, more for less, less for more, etc.)
Why haven't competitors been able to seriously challenge Aibnb?
What weaknesses could other companies exploit about Airbnb?
How could legality pose a threat to Airbnb? How might this be similar to Uber's situation?
-> benefit segmentation
2 Groups of Target Customers:
offering unique hospitality experiences for travel and vacation.
Content mkt. strategy 3 - "Neighborhoods"
offering a way to monetize residences, and meet interesting people.
Content mkt. strategy 4 - "Stories"
Environment & Competition
due to technological advances, people are more connected, more trust online
Pioneers: ebay, Craigslist...
HomeAway, Wimdu, CouchSurfing
TripAdvisor, Kayak, Orbitz
Direct competitors - "more for less,"
and more reputable platform
Alternatives - greater variety, more uniqueness, first hand guidance
600,000 plus listings worldwide
Platform that connects sellers to users
Book unique places
Monetize your house
Listings in 190 countries
Headquarters in San Francisco, California
Airbnb has its twelve offices in:
San Francisco, US
São Paulo, Brazil
"The Sharing Economy"
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