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Transcript of Smiths
Services PRISM Case Studies Aerospace (1) http://www.flickr.com/photos/xlibber/3423766012 DESIGNED and BUILT a UK wide Oracle model with full ERP functionality (all domains) which involved 5 business divisions with approximately 15,000 end users spread over 25 sites
DEVELOPED and MANAGED parallel deployments UK-wide including customer service, sales and contracts, manufacturing, finance, projects, purchasing (circa 30 modules). Additionally non Oracle systems included project management, business intelligence, travel expense tools and all interfaces.
MANAGED business testing and provided functional support in joint partnership
RESPONSIBLE for the overall UK programme delivery and management of a significant double digit budget
MANAGED key challenges including: Working with the European HQ core model owners who are located remotely
Multiple parallel delivery streams on different sites
Development in India
Aligning UK to single process – limiting change requests (managing expectations) Smiths' Scope http://www.flickr.com/photos/wwarby/5106781173 (2) http://www.flickr.com/photos/elliotmoore/336340029/ Telecommunications Summary Client: Leading supplier to the Ministry of Defence
Project: Global Model Design and UK Rollout
No of users: c. 15,000 Benefits The organisation is now benefiting from:
More effective management and direction at UK and group level due to common reporting and definitions
Common process and tools which have enabled resource movement and greater business efficiency
A common system and infrastructure which have reduced cost of ownership/maintenance
Resource reduction and ops efficiencies based on shared services FSS and PSS
A reduction in costs due to licensing harmonisation Smiths' Scope LEAD the As-Is and To-Be situation assessment and PRESENTED the resulting Stategy Paper to the Board
ASSISTED in the implementation of a Group-wide SAP Centre of Excellence
PROVIDED organisational consultancy and project management
MANAGED the first deliverable of the new SAP CoE organisation, namely the outsourcing of SAP support in three of the organisation’s affiliates
MANAGED key challenges including: Benefits Fostering a collaborative approach between affiliates traditionally used to working towards independent goals
Gaining buy-in from senior stakeholders to investing in the CoE organisation with a view to achieving long term aims The implementation of the CoE has resulted in the following business benefits:
Provision of European organisation able to drive efficiency and technical benefits by defining a common technical and business process roadmap
Outsource of SAP support in three countries leading to a projected Opex cost saving of X'M Euros over three years
Introduction of a new way of working with affiliates who are working towards common organisational objectives. Client: Telecommunications
No of users: c. 1200+
Service line: Organisational change management/programme management
Project summary: Org change - European Centre of Excellence (CoE) Summary (3) Summary Client: Investment bank
Location: Canary Wharf
No of users: 7000 UK and 7500 US claimants and approvers
Service line: Governance, Organisational change management
Project summary: SAP Expense UK & US rollout Smiths' Scope PROVIDED change management for both the UK and US Go-Lives
MANAGED senior stakeholders across 25 Business Areas
DEFINED approval models by Business Area
PLANNED & EXECUTED communications with Corporate Comms.
SCHEDULED & EXECUTED training for circa 400 super-users
MANAGED the data take-on activities
DELIVERED first-line project support prior to BAU hand-over
MANAGED key challenges including: Benefits Aggressive roll-out timeframe for the US (6 weeks) and a large distributed population from different cultures on different networks and legacy applications.
Volatility in the underlying HR data structures arising from rapid integration of the newly acquired operation.
Transition and communications complicated by the need to issue new Corporate Liability credit cards to all staff in the newly acquired operation.
Asia-Pacific based project team. Following the success of the UK and US Go-Lives, benefits of this project include:
Improved Management Information for Decision Support and Statutory Reporting
Improved internal controls and policy compliance
License and upgrade cost savings arising from de-commissioning of legacy systems
Delivery of a common Travel & Expenses process for the newly enlarged operation (4) Pharmaceuticals FULFILLED the roles of Project Manager, BI Consultant, SRM Consultant, Technical Consultant and Change Manager for this full life-cycle project
MANAGED and DEVELOPED the Proof of Concept (POC) phase for Affiliates in the UK, Netherlands, Spain and Poland with enhanced EBP functionality
ROLLED-OUT agreed template and processes to 20 Affiliates in an agreed timeframe
INTRODUCED BW reporting suite in parallel to provide both operational and strategic reporting capability
REVIEWED and GAINED approval of key documents
IMPLEMENTED key user training and UAT workshops in the UK and Europe
PUBLISHED operating procedures and training materials on the Intranet
DEVELOPED end-user training materials for translation by local affiliates
MANAGED key challenges including: Smiths' Scope Summary Benefits Client: Pharmaceutical company
No of users: 1500 across 34 countries in Europe
Service line: Governance, Solution architcture, SAP consultancy and development, Organisational change management
Project summary: Pan-European rollout of Enterprise Buyer Professional (EBP) module of SAP's SRM solution and BW implementation for procurement reporting body Volume of affiliates with simultaneous go-lives
Local language and process requirements
Complex documentation validation process The successful implementation and harmonisation of purchasing processes is expected to deliver around €1m of cost avoidance in the first year through:
Cost reduction from invoice posting errors
Elimination of maverick spending
Rationalisation of supply base and controlled spend with key suppliers
Reduced overheads from automation of purchase order approval and issuing
Improved budget control
Improved visibility of cash flow Investment Bank http://www.flickr.com/photos/wwarby/2460652985/ http://www.flickr.com/photos/emagineart/4742089272 Smiths Consulting has developed the PRISM Framework™ with the objective of enabling organisations to deliver consistently the right programme and project investments in line with strategic goals. PRISM Framework & Services PRISM Delivery Some of Smiths' Clients Strategic relationship Credible Partner Flexible Delivery Approach Smiths Capability Benefits to Clients Common Goals Long Term Partnership Skills coverage Track record Strong Governance (PM & Change) ERP SCM MDM SRM Assurance Commercial Resourcing Delivery Governance services Business transformation services Technology delivery services Portfolio Management
Improvement Road Map
Capability Development Enterprise Applications (SAP and Oracle)
Architecture Design & Delivery
Application Development & Integration
Data Management Change Management
P3O Resources this concept is important