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BMAR 322 - SU2 (CH2)

Brand image

Re-an Muller

on 25 July 2018

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Transcript of BMAR 322 - SU2 (CH2)

Brand Management
SU2 (Ch2)
Dr. R. Müller
Above all else,
guard your heart,
for everything you do
flows from it.

Proverbs 4:23
Explain how brand image affect consumers, other businesses, and the company itself
Elements of brand image
Packages + labels
Retail outlets
Goods & services
Analyse the elements involved in identifying, creating, rejuvenating, or changing a brand’s image
Identifying the Desired Image

Creating the Right Image

Extension of feelings to new products

Attracts higher quality employees

Greater channel power

Positive word-of-mouth

More frequent purchases

Consumer loyalty

Ability to charge more

Provides positive assurance
Social acceptance
Provides psychological reinforcement
Reduces search time
- Little or no previous experience
- Unfamiliar settings
Evaluate current image
Ask customers
Ask non-customers

Sends clear message
Portrays what the firm sells

Rejuvenating an Image

[When to rejuvenate a brand image?]
Sells new products
Attracts new customers
Retains current customers
Key – Remain consistent with old and new
Takes time and effort
Help former customers rediscover the brand
Offer timeless consumer value
Stay true to original, but contemporize
Build a community

Keys to successful rejuvenating
Changing an Image

Extremely difficult
Categorize the different types of brand names

Overt names reveal what the company does.
Iconoclastic names do not reflect the company‘s goods or services
Conceptual names imply the essence of the brand (Evokes a vision)
Implied names imply what the company is about.
Assess various logos based on the characteristics of effective logos

Easily recognizable
Evokes positive feelings
Consensual meaning
Flanker Brands
Brand extension is the use of an established brand name on goods or services that are not related to the core brand.
Co-branding is the combination of two brands.
A flanker brand is the development of a new brand by a company in a good or service category it currently has as a brand offering.
Family Brands
 A family brand means a company offers a series or group of products under one brand.
Brand Extensions
Invest in the brand
Create awareness
Offer authenticity, uniqueness
Build trust
Deliver an experience
Offer value
Utilize social media
Utilize mobile phones
Act responsibly

Building Powerful Brands
Brand Loyalty
Brand Equity
Private Brands
Changes in Private Labels

Advantages to Retailers

Tactics Used to Combat Private Labels

Packaging & Labels
Domain / Cyber squatting
Name & logo
Corporate personnel

Environmental policies
When your brand has a good corporate image...
When you are purchasing a brand with a good corporate image...
Differentiate between the different kinds of brands that a firm can offer

Brand parity

Brand equity
Set of characteristics makes brand unique
Helps fight brand parity
Perceived better
Introduce your Advertising Agency
Name + Logo
Brand image / personality
Members + Tasks
(see Efundi/Resources/Portfolio)
Not for
Test Purposes
You have just met the person:

Johnnie Walker Blue Label...

Describe the person?

31 July 2018
Ultimate objective

Only brand that customers purchase

Drivers of brand loyalty

Consumer experience

Self study
Marketing communications
Media reports
Country location
Corporate culture
Brand Logos
Aids in recall of specific brands

Aids in recall of advertisements

Reduces shopping effort

Reduces search time and evaluation of alternatives

Use of colour in logos
Ingredient Branding

Cooperative Branding

Complementary Branding

Explain how brands are developed, built, and sustained in order to build brand equity and fend off perceptions of brand parity
Where does your brand stand now?
What are your objectives?
What are you doing in terms of building your brand and business?
What are your brand’s strengths? Weaknesses?
Which opportunities should be pursued first?
Where are the pitfalls?

Developing Strong Brands
Explain how brands are developed, built, and sustained in order to build brand equity and fend off perceptions of brand parity
Begins with understanding why consumers buy a brand.

Methods of Measuring Brand Equity
(Fig 2.16)

Primary Purposes of Packaging


Self study
Uses for QR Codes Packages and Labels

Begins internally – then moves outward

Requires more than advertising
Necessary when target market declines or product no longer matches industry trends
Create a QR Code that open:

R200 for the 1st agency's income statement
R100 for the rest with working QR codes
What is a
Most valuable brands (2017)
$76.3 Billion
$87.0 Billion
$106.4 Billion
$107.1 Billion
$109.5 Billion
Tips on Creating or Changing Logos
The logo is a reflection of the brand
Creating logos requires knowledge and expertise
Use professional designers
Make the logo simple
Make the logo media transferrable

Full transcript