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ORIENTATION

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hafizzz nawi

on 20 August 2015

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Transcript of ORIENTATION

Image by Tom Mooring
ORIENTING
AND
TRAINING
OFFICE
PERSONNEL
ORIENTATION
ORIENTATION
ORIENTATION
ORIENTING
ORIENTING
ORIENTING
ORIENTATION
ORIENTATION
ORIENTING
ORIENTATION??
ORIENTING
ORIENTATION
ORIENTATION KITS
ORIENTATION
ORIENTATION
ORIENTATION
WHAT IS
ORIENTATION
TRAINING
TRAINING
TRAINING
TRAINING
TRAINING
TRAINING
TRAINING
TRAINING
TRAINING
TRAINING
TRAINING
TRAINING
TRAINING
TRAINING
OFFICE
OFFICE
OFFICE
OFFICE
OFFICE
OFFICE
OFFICE
OFFICE
what is
Categories of Training Techniques
Information Distribution
Training Techniques

Simulation Training
Techniques

On-the-Job Training Techniques

Benefits of Employee Development
Organization
Employees are more readily able to achieve important organizational goals.

Employees
They are able to archieve their potential more quickly and easily and with less frustation.
Orientation refers to a carefully planned, systematic, and effective introduction of new workers to their jobs so they may start working with a minimum of delay, misunderstanding, and error OR
Organization program designed to help employees adjust more readily to their new jobs and to the organization.
Buddy System: Process in which an existing employee is paired with a new employee to help him or her adjust more quickly to the new situation

Orientation of The Office Staff
Benefits of Orientation

1. It has a positive impact on employee productivity.
2. Employees make fewer errors.
3. Employees experience greater job satisfaction.
4. It helps employees become more familiar with organizational values, standards, appropriate attitudes, and behavioral patterns.
5. It helps employees feel more “at home.”
6. It enhances their understanding of the nature of their job duties.



Orientation Checklist

Contain items to be covered by the person who is introducing new employees to the firm and their job.
One of the most effective means of making sure that new employees are properly introduced to the firm and do their job.
Using this checklist properly – ensure a complete orientation in all the details of the firm policies and procedures.

Orientation Kit

Compilation of materials given to the new employees that will aid them in becoming acclimated more readily to their new situation.

Items Often Included in Orientation Kits

Organization chart
Map of the premises ( in large organization)
Copy of employee handbook
Copy of the union contract (if unionized)
List of fringe benefits
Copy of insurance plans
Copy of performance appraisal form and outline
of the appraisal procedures
Copy of emergency and evacuation procedures
List of names and telephone numbers of key organizational employees and units.

TRAINING

Training is a process of providing individuals with an organized series of experiences and materials that comprise opportunities to learn.
Training: structured program that provide new and existing employees with directed experiences, enabling them to perform their tasks more efficiently.

Objectives of Training

Entry-level, or initial, training by which employees qualify for entry-job assignment.
Remedial training to remedy or correct deficiencies in work habits, attitude, knowledge, skills, or job performance.
Retraining of workers whose jobs have changed, have become obsolete, or are no longer required.
Cross-training to develop multiskilled workers.
Diversity training to share information about changing demographic of the workforce, culture & ethical value.

Outcomes or Advantages of
Effective Office Training

Employee morale is improved
Employee turnover is lessened
Employee errors are reduced
Employee self-confidence is increased
Employee productivity is increased
Employee adjustment to his/her job is quicker
Employee supervision is needed less
Training Methods and Techniques

Factors to be considered when selecting appropriate technique:

Nature of the task or jobs for which training programs are being developed
Number of individuals to be trained
Financial commitment the organization is willing to make for employee training
Ease with which already prepared materials can be obtained
Length of time needed to train individuals adequately
Adequacy of the training facilities within the organization
Abilities of the individuals for whom the training experiences are being develope

Lecture Method

Conference Method

Programmed Instruction

Closed-Circuit Television

Motion Pictures and Slide Presentations
Distance Learning
College-Level Refresher Courses
Role playing
Case method
Business games
Incident method
In Bascet
Computer-assisted training
Audio-cassette training
Video training
Interactive video
Education employer cooperative training
On-the-job coaching
Job rotation
Job-indtruction training
Just-in-time training
Allows the presentation of a large amount of information to a number of people in a short time.
Does not allow for individual
differences.
Advantage:
The most economical training techniques
A large amount of information can be presented in a short time
The trainees can be exposed to outstanding practitioners or expert



Lecture Method

Conference Method

Trains employees in small groups headed by the conference leader.
Learner plays an active role in the process.
Is considered to consume a considerable amount of time before results are apparent.
Useful for helping office employees develop problem-solving & decision making skills, acquaint employees with new materials, to modify employees attitude and to help employee overcome resistance to change.

Programmed Instruction

formats: textbook or teaching machine.
Provides immediate knowledge of results.
Is costly to develop.
Advantage:
Use to train employees in certain area
It can be present the material to trainee in text book format or in teaching machine format on a computer

Distance Learning

Is a new training technique where the trainer and trainees may be separated from one another by distance
Delivers the instructional process to the trainee’s site rather than requiring the trainee to go to the site where the training originates.
Is increasingly becoming Internet based.

College-Level Refresher Courses
Training method in which the trainee is enrolled in a college course to gain the job-related knowledge he or she needs.
Involves using college/university courses to train employees.

Closed-Circuit Television

Enables an organization to develop its own videotapes of various procedures, processes or methods.
Facilitates providing a close-up view of the process being taught.
Advantage:
Individual with excellent presentation skills can be used as presenters
Close-up of procedures or processes can be presented on CCTV which not always possible with the lecture methods.

Motion Pictures and
Slide Presentations

Uses motion pictures and slide presentations in the training process.

Trainees assume the role of someone in an existing environment.

Role Playing
Trainees are given a description of organizational conditions involving either a hypothetical situation or a real situation.

Case method
Incident Method
Trainees are given a few details
about a given situation; they
continue to ask questions of the
trainer until they have sufficient
information to make an informed
decision.

Trainees use realistic games in learning about the concept being taught.
Are an effective technique in helping employees acquire an understanding of the various interrelationships within the organization.

Business games
Focuses on decision making and problem solving.
Trainee determines the priority of each situation and devises a solution to each problem
In-Basket
Is a training process that involves the use of the computer.
Often resembles, as a process, the programmed instruction technique.
Advantage
Low cost simplicity
Flexible in accommodating a wide variety of situation and trainee skills levels

Computer-Assisted Training
Audio-Cassette Training
Involves the use of audio cassettes in training employees.
Trainees are able to listen to the cassette as many times as they need to achieve mastery.

Video Training
Uses one of the new media (tapes, lasers, video disks, etc.) in presenting the training with the training experiences.
Advantages
Convenience
The fast learning result it provided
Availability for future use


Interactive Video
Is a new training technique.
Trainee carries on a dialogue with a computer
Results in a fast learning process.

Education Employee
Cooperative Training

Combines in-classroom instruction with on-the-job instruction.

On-the Job Coaching
Trainee’s supervisor becomes the trainer.
Suggestion for improving the effectiveness of employee coaching:
Recognize that individuals have varying needs and that they respond differently to work pressure, challenge and change
Make sure employee is fully aware of his or her job responsibilities.
Provide employees with clear defined objective and priorities.
Open up communication lines with the employee by asking open-ended questions.
Replace criticism with clarification, explanation, encouragement, suggestion and discussion.


Job Rotation

Trainees learn new job processes by rotating through a variety of positions or experiences.


Job-instruction Training

Involves providing trainees with
a series of training experiences
about various aspects of their
job tasks.

Materials are developed around
the various sequential steps
comprising a job.


Just-in-Time Training

Provides employees with training experiences as they need them to perform their job tasks.
Full transcript