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Customer Service

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by

Emma Penford

on 9 December 2013

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Transcript of Customer Service

Customer Service
The definition
Business examples.....
The definition of customer service is.....
The assistance and advice provided by a company to those people who buy or use its products or services.
Examples
If you are buying something off the internet, then you could provide good customer service by offering faster delivery and making sure they deliver the correct product.
If you go into a hairdressers good customer service would be to make sure they are friendly.
Bad cusomter service...
If you get bad customer service experience then you would not want to come back or order from that place again.
Therefore the business will not get repeat purchases so they may lose profit.
Amazon
They offer good customer service because you can contact them easily when you have an enquiry. You can do it by phone, email or chat. However, sometimes it takes them ages to get the product to you- that would sometimes be expected.
Mcdonalds
They offer good customer service as they deal with complaints well, if you are unhappy about your meal they will replace it and not make you feel bad.
They also add things to the meals like the toy in the happy meals to add something extra.
Tesco
Detail 4
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Detail 1
Detail 2
Detail 3
If someone walks into the Tescos store and asks you to help them find something, they don't just say, "It's in Aisle 3". They lead the customer to the item. Better yet, wait and see if he or she has questions about it, or further needs.
They also offer a point service so repeat customers can be rewarded for coming and purchasing things.
Full transcript