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Stakeholder Engagement: The Surprising Truth

Presentation to the Best Practice User Group, Cardiff November 2013
by

Patrick Mayfield

on 24 March 2016

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Transcript of Stakeholder Engagement: The Surprising Truth

Before I Start ...
Find a Stranger in the Room...
Who? Role?
How important is Stakeholder Engagement for you?
One thing about me no one else knows....

The Book
Stakeholder
Engagement

Value Ladder
Foundations
A Better Way
Seeing the Bigger Picture
Seven Principles
Pathway
Book
Today & Beyond
Why Write PPE?
Crib Sheet Research
Change Management
'Engaging Your Project Stakeholders'
BPUG UK 2012
Design
Approach
NOT
Academic
Exhaustive
Culturally Universal
RATHER:
Sense-making
Synthesis of related fields
Practical
Direct, personal voice
Audience?
Project & Programme Managers
Business Change People
Senior Management
Genesis
Practising what I Preached
From EYPS Workbook & Blog
Empirical Evidence
Today & Beyond
AO's Foundation Exam
TTT
Practice
Accredited Course
Delivery
Exams
The Results Practictioners Get on Real Change
Course
Train the Trainers Friday 15th November
The Practical Minimum
Themes
The Rivers Running Through It
Background
My Greatest Concern
Mechanistic
Legalistic
Application
Our Greatest Opportunity
We Remove Impediments and Waste through the Way We Do Projects
Relationships
Stakeholder Relationships
Where is the Real Power?
Individual?
Team?
Project Management
Programme Management
Risk Management
Benefits Management
Portfolio Definition
Leaning to Action
Keystone Competence
Leaning to People
Embed
Use
Deliver
Change
Management
Programme Management
Leaning to Action
Leaning to People
Embed
Use
Deliver
Agile
Agile
Strategic Goals
Power
1. Seek first to understand ... & then be understood
2. Effective change is always led
3. Habits are the inhibitors & the goal
4. Recognise & minimise the pain of change
5. High performance comes through people & action
6. Integrity is powerfully persuasive
7. Feelings trump reason & meaning trumps authority
Engagement Pathway
Five Simple Steps
Readiness
&
Resistance
Your Dream
As a [role]
I want [requirement]
So that I can [outcome]
Adapt
Full transcript