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Quality Management Slides

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by

Amanda Rocha

on 16 June 2016

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Transcript of Quality Management Slides

Problem Statement & Project Goal
Potential Financial Impact of the Project
Training
£1.25
Monday, December 15, 2014
Vol XCIII, Team 11
Action Plan
ISO Standards
Total Quality Management TQM





Lean Six Sigma

Stop overworking employees

Automated software for article generation

Employees valued by the Management

Setting goals

Reward scheme

Team interaction

Higher quality software
NEWSPAPER COMPANY
Alix Speed
Amanda Rocha
Daniel Rubem


Fabiano Magalhães
Sabrina Ralph
Quality Management
DM 404
ISO 10005:2005
- Quality management systems – Guidelines for quality plans

ISO 10006:2003
- Quality management systems – Guidelines for quality management in projects

ISO 10015:1999 -
Quality management Guideline for training

ISO 10018:2012
- Quality management – Guidelines on people involvement and competence
Benchmarking
Suggestions to Management
Problems
17.86
errors per day
Goals
8.93
errors/day

PDCA
Software

Methods of employee training

Hierarchy of communication lines in the business

Methods for structure of cross sectional editing and checking

Process to deal
with customer complaints
44
days

Ensure that errors are
eliminated
before leaving composing room

£3.5m
/year spends in error costs

Reduce
100%
of errors in the printing room
80%
after the composing room

55%
at the composing room
46%
at the copy desks



then a total of
£1.82
m could be saved annually.
Quality
Control
Quality
Assurance
TQM
Inspect
ISO standards for transliterating non-latin alphabets
Creates consistency
£205,620
£53,469
£12,636
£12,284
Effective training organized by
management

Proper investigation to identify
bottlenecks

Management also need
training

Employees motivation is
essential


Management
pro-activity


Team
cooperation

Full transcript