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Transcript of RSM327
KPI 1: Waiting time at 3 stations: Check-in Counter/Security Check/Border Control
KPI 2: Processing time at 3 stations: Check-in Counter/Security Check/Border Control
KPI 3: Airport Assistance Availability
-Usually at gates
-Make deposits (if required)
Rebook and compensation
Look for signs if eligible for exclusive lane access:
First Class/Business Class
Wheel chair assistance
Travel with children under 6
Phuong Thao Nguyen (Livia Nguyen)
Wei Zhou (Wayne Zhou)
Zhiwei Zou (Barnett Zou)
Yongqi Liang (Annie Liang)
Boarding a Flight
RSM327 - Group Project