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RSM327

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by

Icy Li

on 29 October 2014

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Transcript of RSM327

KPI
KPI 1: Waiting time at 3 stations: Check-in Counter/Security Check/Border Control


KPI 2: Processing time at 3 stations: Check-in Counter/Security Check/Border Control
KPI 3: Airport Assistance Availability


-Usually at gates
-Make deposits (if required)

Volunteers
Rebook and compensation
Extra charges
Applied restrictions
Documents required

Look for signs if eligible for exclusive lane access:
First Class/Business Class
Fast Lane
Express Lane
Priority Lane
Fast Track
Wheel chair assistance
Priority Boarding
Travel with children under 6




Group Members:
Phuong Thao Nguyen (Livia Nguyen)
Wei Zhou (Wayne Zhou)
Zhiwei Zou (Barnett Zou)
Yingxian Li
Yongqi Liang (Annie Liang)
Boarding a Flight
RSM327 - Group Project
Raci Matrix
Thank you!
Question?
Full transcript