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Navigating Conflict Resolution

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by

Amanda BAKER

on 1 April 2014

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Transcript of Navigating Conflict Resolution

Navigating Conflict Resolution
Conflict Resolution
Conflict
How do I handle conflict?
Activity!
Tools for Mediation
Team Activity
http://www.nbc.com/the-office/video/conflict-resolution/n21591
Theory to Practice
Overview
-Nuts and bolts of conflict mediation

-What are our conflict mediation styles

-Tools for managing conflict

-Role play and resources


Questions?
"Our" Answers
It's your turn!
Conflict is normal

Everyone experiences conflict differently

You're not alone!
Review
Definition: Conflict exists when two or more people have different perspectives, positions or opinions regarding an issue or matter in which they each have an interest.

Putting people with different backgrounds, needs, and behaviors in a room together makes the possibility of interpersonal conflicts almost inevitable. While differences among people are inherently good, conflict often results when different individuals needs and expectations are not communicated. .

In most cases, the situation can be resolved!.

One way to avoid conflict is to communicate early and often!


Self Care!
\
Break! 5 Minutes
Scenario 1
You are dealing with a roommate that you don't like very much. They have guests over a lot and have sex a lot, sometimes even when you're in the room. You are too embarrassed to talk about it and don't want to get your roommate in trouble. You really want to stay in the room. You've been told that there are no other rooms, ruling out a change.
Scenario 3
You've been dating Eric for about six months, but recently things have taken a turn for the worst. At a party the other night he interrupted you in front of a group of people and told you to, "Shut Up, nobody wants to listen to you." After the party, an acquaintance came up to you and said, "I can't believe you let him treat you that way." A few days ago Eric told you to stop attending your study group, because he doesn't like you hanging out with other guys. Your Resident Assistant heard about these incidents and has come to check on you.
Scenario 2
You have neighbors that smoke in their apartments and the smoke drifts over to your apartment via the balcony and through the vents. You don't know your neighbors very well, but they are often noisy and have lots of guests over late at night You want them to stop but are afraid to talk to them and don't want them to know you're complaining about them.
Results!
Competing
Competing is assertive and uncooperative, a power-oriented mode. When competing, an individual pursues his or her own concerns at the other person’s expense, using whatever power seems appropriate to win his or her position. Competing might mean standing up for your rights, defending a position you believe is correct, or simply trying to win.
Collaborating
Collaborating is both assertive and cooperative. When collaborating, an individual attempts to work with the other person to find a solution that fully satisfies the concerns of both. It involves digging into an issue to identify the underlying concerns of the two individuals and to find an alternative that meets both sets of concerns. Collaborating between two persons might take the form of exploring a disagreement to learn from each other’s insights, resolving some condition that would otherwise have them competing for resources, or confronting and trying to find a creative solution to an interpersonal problem.
Avoiding
Avoiding is unassertive and uncooperative. When avoiding, an individual does not immediately
pursue his or her own concerns or those of the other person. He or she does not address the
conflict. Avoiding might take the form of diplomatically sidestepping an issue, postponing an
issue until a better time, or simply withdrawing from a threatening situation.
Accommodating
Accommodating is unassertive and cooperative—the opposite of competing. When accommodating, an individual neglects his or her own concerns to satisfy the concerns of the other person; there is an element of self-sacrifice in this mode. Accommodating might take the form of selfless generosity or charity, obeying another person’s order when you would prefer not to, or yielding to another’s point of view.
Compromising
Compromising is intermediate in both assertiveness and cooperativeness. When compromising, an individual has the objective of finding an expedient, mutually acceptable solution that partially satisfies both parties. Compromising falls on a middle ground between competing and
accommodating, giving up more than competing but less than accommodating. Likewise, it addresses an issue more directly than avoiding but doesn’t explore it in as much depth as collaborating. Compromising might mean splitting the difference, exchanging concessions, or
seeking a quick middle-ground position.
Post-Conversation
Follow Up
Resources
Residents
Senior Staff
Full transcript